Daniel Powell

• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
• Trained new flight attendants, equipping them with skills needed to maintain high service standards.
• Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
• Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
• Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.

• Responds to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on safety and customer satisfaction.
• Kept front check out area clean and organized for efficient service.
• Generated management reports for use in key decision-making.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Coach and lead a diverse workforce of up to 10 associates focusing on safety and Customer Service Excellence.

• Fostered culture of continuous improvement, encouraging team members to suggest innovative solutions

• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Developed engaging and informative scripts, guiding tour members through attractions.
• Informed tour members of safety risks associated with attractions, confirming customer security.

• Taught museum guests about the importance of commercial aviation safety.

• Guided groups of up to 20 people on scheduled tours