Gisela Torres
Hickory Hills
Summary
Accomplished Office Manager with more than 27 years of progressive leadership experience in office administration, human resources, payroll, customer service, logistics, executive support, and international shipping within the chemical warehousing and distribution industry. Promoted from Customer Service Representative to Office Manager through exceptional performance and leadership. Experienced in supervising office personnel, managing payroll for approximately 60 employees, overseeing HR functions, coordinating hazardous materials shipments, and maintaining relationships with key customers. Fluent in English and Spanish with extensive knowledge of domestic and international shipping compliance, including IATA Dangerous Goods Regulations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Office Manager
North American Company (TIG)
03.1999 - Current
- Promoted from Customer Service Representative to Office Manager based on performance, leadership, and operational excellence.
- Directed daily office operations for chemical warehousing and distribution company, ensuring efficient workflow and adherence to safety protocols.
- Supervise and support a team of approximately 15 office employees.
- Managed payroll for 60 employees using Paycor and Paylocity, ensuring timely and accurate processing of compensation.
- Administer human resources functions, including onboarding, employee records, benefits support, and personnel administration.
- Serve as Executive Assistant to the company president, handling confidential information and executive support.
- Manage key customer accounts while maintaining strong, long-term customer relationships.
- Coordinate domestic and international shipments, ensuring accurate documentation and on-time delivery.
- Prepare IATA Dangerous Goods documentation and hazardous materials shipping paperwork for international air shipments.
- Work closely with freight forwarders, carriers, warehouse personnel, and customers to ensure regulatory compliance.
- Utilize SAP ERP to process customer orders, shipping information, and business transactions.
- Manage inventory using the Camelot inventory management system to ensure inventory accuracy and support warehouse operations.
- Coordinate inventory cycle counts and support audits and compliance initiatives.
- Developed office procedures and assisted with continuous process improvements to enhance operational efficiency and support team performance.
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
- Worked for a chemical warehousing and distribution company, managing logistics and operations.
Customer Service Representative
North American Company (TIG)
- Managed customer orders and communications.
- Coordinated shipments and shipping documentation.
- Built strong customer relationships through responsive service and problem resolution.
- Earned promotion to Office Manager based on performance and leadership.
- A chemical warehousing and distribution company.
Education
Argo Community High School
Summit, ILMoraine Valley Community College
Palos Hills, ILSkills
- Office Management
- Team Leadership & Staff Supervision
- Human Resources
- Payroll Administration (Paycor & Paylocity)
- Executive Administrative Support
- Customer Service & Account Management
- International Shipping & Logistics
- IATA Dangerous Goods Documentation
- Hazardous Materials Compliance
- Import/Export Documentation
- Inventory Control & Cycle Counts
- ERP Systems (SAP)
- Inventory Management Software (Camelot)
- Microsoft Office Suite (Excel, Word, Outlook)
- Bilingual: English & Spanish
Certification
- IATA Dangerous Goods Regulations (DGR) Certification
- Hazardous Materials Shipping Certification
Key Account Experience
- The Dow Chemical Company
- Rohm and Haas
- LANXESS LLC
- Thor Chemical Company
Timeline
Office Manager
North American Company (TIG)
03.1999 - Current
Customer Service Representative
North American Company (TIG)
Argo Community High School
Moraine Valley Community College