Gillian Marie Gonzales

• Launched and managed company expansion throughout the Midwest region.
• Oversaw full-cycle HR processes including hiring, onboarding, and compliance for client sites.
• Developed effective strategies to meet client needs and ensure outstanding service delivery.
• Negotiated bill rates and terms with clients; ensured regulatory compliance.
• Participated in major national events (1,500+ guests).

** Key Achievement: Successfully led multi-state operations and increased client satisfaction through efficient staff deployment and compliance management.

• Provided front-line client service across multiple accounts, meeting SLA requirements.
• Trained and supported hiring managers on Workday and internal systems.
• Partnered with stakeholders to improve staffing and onboarding efficiency.

** Key Achievement: Improved communication flow and reduced fulfillment turnaround times by 15%.

• Managed 50+ requisitions daily, ensuring accuracy in billing and compliance.
• Developed project plans and reports for 200+ client sites nationwide.
• Coordinated large-scale events and negotiated staffing terms with vendors.

** Key Achievement: Delivered 98% success rate on resolving high-priority site issues.