Eva Guillen
Downers Grove
Summary
Highly organized administrative and customer service professional with strong experience in order processing, document management, customer communication, scheduling, and office support. Bilingual in English and Spanish with excellent multitasking skills and attention to detail. Seeking an administrative role where I can support office operations and contribute to efficient workflows.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Support / Tester / Customer Service / SMT Lead
Precision Circuits Inc.
10.2015 - 09.2025
- Streamlined workflow tracking and administrative organization to improve process efficiency.
- Ensured accuracy of customer documentation, reports, and communication logs to support informed decision-making.
- Provided customer support and addressed service-related questions.
- Facilitated technical updates between customers and production teams to enhance project alignment.
- Verified assembly documents, BOMS, and updated office records.
Administrative Support / Picker / Packer
ABS Graphics
04.2011 - 08.2014
- Ensured accuracy of order documentation and shipment paperwork to facilitate timely deliveries.
- Enhanced customer satisfaction by guaranteeing precise order fulfillment and minimizing errors.
- Developed labels, spreadsheets, and tracking files in Word and Excel to streamline order processing.
Voice Order Processor
Party Light
08.2008 - 01.2012
- Ensured order accuracy through diligent system-based processing.
- Documented inventory and supported cycle counts to maintain stock integrity.
- Processed customer orders efficiently using order management software.
- Coordinated inventory levels to ensure product availability for timely shipments.
- Communicated with vendors for order confirmations and delivery schedules.
Order Processor
The Pampered Chef
07.2005 - 08.2008
- Supported order processing using Pick-to-Light systems to ensure timely fulfillment.
- Ensured workflow accuracy and monitored system tracking for effective order management.
- Processed customer orders accurately using order management software.
- Verified product availability and coordinated with inventory team for fulfillment.
- Communicated directly with customers to confirm order details and resolve issues.
Education
GED -
College of DuPage
Skills
- Office coordination
- Customer communication
- Scheduling & Filing
- Order Processing & Documentation
- Microsoft Office proficiency
- Bilingual: English & Spanish
- Problem-Solving & Organization
- Time Management & Multitasking
- Technical support
- Workflow tracking
- Order fulfillment
- Inventory management
- Data entry accuracy
- Quality assurance
- Process optimization
- BOM validation
- Administrative organization
- System-based processing
- Shipment paperwork
- Order verification
- Label creation
- Spreadsheet management
- Pick-to-Light systems
- Client assistance
- Manual testing
- Functional testing
- Product testing
- Performance testing
- Test execution
- Product tests
- Test planning
- Test management
- Reporting analysis
- Defect tracking
- Requirements analysis
- Specification compliance testing
- Continuous integration tools
- Test automation
- Information tracking
- Functional requirements
- Reporting and documentation
- Attention to detail
- Critical thinking
- Manufacturing practices
- Quality assurance
- Equipment handling
- Product inspection
- Testing reports
- Decision making
- Parts assembly
- Project management
- Packaging and shipping support
- Materials testing
- Performance tracking
- Frequency and volt meters
- Presentation skills
- Record keeping
- Materials inspection
- Manufacturing enhancement
- Item sorting
- Mathematical analysis
- Component fabrication
- Safety training
- Rejected materials disposal
- Workflow improvement
- Order management
- Schedule management
- Effective communication
- Collaborative teamwork
- Analytical thinking
- Team development
- Analytical skills
- Critical thinking
- Professionalism
- Multitasking
- Teamwork and collaboration
- Digital multimeters
- Materials knowledge
- Blueprint reading
Accomplishments
- Documented and resolved Assembly drawings which led to accurate building of our products.
- Collaborated with team of 5 in the development of product prototypes.
- Achieved building our PCB bords by completing programming with accuracy and efficiency.
- Supervised team of 1 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
- Spanish
- English
Certification
- OMRON AOI Certification
- ASM Solutions Training Certificate
Languages
Spanish
Professional
Timeline
Administrative Support / Tester / Customer Service / SMT Lead
Precision Circuits Inc.
10.2015 - 09.2025
Administrative Support / Picker / Packer
ABS Graphics
04.2011 - 08.2014
Voice Order Processor
Party Light
08.2008 - 01.2012
Order Processor
The Pampered Chef
07.2005 - 08.2008
GED -
College of DuPage