Eva Guillen
Downers Grove
Summary
Highly organized administrative and customer service professional with strong experience in order processing, document management, customer communication, scheduling, and office support. Bilingual in English and Spanish with excellent multitasking skills and attention to detail. Seeking an administrative role where I can support office operations and contribute to efficient workflows.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Support / Tester / Customer Service / SMT Lead
Precision Circuits Inc.
10.2015 - 09.2025
- Maintained accurate customer documentation, reports, and communication logs.
- Provided customer support and addressed service-related questions.
- Coordinated technical updates between customers and production teams.
- Verified assembly documents, BOMS, and updated office records.
- Supported workflow tracking and administrative organization.
Administrative Support / Picker / Packer
ABS Graphics
04.2011 - 08.2014
- Created labels, spreadsheets, and tracking files using Word and Excel.
- Maintained accurate order documentation and shipment paperwork.
- Supported customer satisfaction by ensuring accurate order fulfillment.
Voice Order Processor
Party Light
08.2008 - 01.2012
- Handled order accuracy and system-based processing.
- Maintained inventory documentation and assisted with cycle counts.
Order Processor
The Pampered Chef
07.2005 - 08.2008
- Assisted with order processing through Pick-to-Light systems.
- Maintained workflow accuracy and system tracking.
Education
GED -
College of DuPage
Skills
- Administrative Support & Office Coordination
- Customer Service & Communication
- Scheduling & Filing
- Order Processing & Documentation
- Microsoft Word, Excel, Data Entry
- Bilingual: English & Spanish
- Problem-Solving & Organization
- Time Management & Multitasking
- Customer documentation
- Technical coordination
- Workflow tracking
- Order fulfillment
- Inventory management
- Data entry accuracy
- Quality assurance
- Process optimization
- Communication logs
- BOM verification
- Administrative organization
- System-based processing
- Shipment paperwork
- Order accuracy
- Cycle counts assistance
- Label creation
- Spreadsheet management
- Pick-to-Light systems
- Customer support services
- Manual testing
- Functional testing
- Product testing
- Performance testing
- Test execution
- Product tests
- Test planning
- Test management tools
- Reporting and analysis
- Defect tracking
- Software development life cycle
- Test scenario development
- Requirements analysis
- Mobile application testing
- Specification compliance testing
- Continuous integration tools
- Test automation
- Information tracking
- Functional requirements
- Reporting and documentation
- Attention to detail
- Critical thinking
- Good manufacturing practices
- Quality control
- Equipment operation
- Product inspection
- Inspection and testing reports
- Decision-making
- Drawing interpretation
- Parts installation
- Instrument Calibration
- Project management
- Packaging and shipping support
- Materials testing
- Performance monitoring
- Frequency and volt meters
- Presentation skills
- Shipment computations
- Documentation and recordkeeping
- Raw materials inspection and testing
- Manufacturing enhancement
- Item sorting
- Mathematical calculation
- Component fabrication
- Safety education
- Rejected materials disposal
- Quantity verification
Accomplishments
- Documented and resolved Assembly drawings which led to accurate building of our products.
- Collaborated with team of 5 in the development of product prototypes.
- Achieved building our PCB bords by completing programming with accuracy and efficiency.
- Supervised team of 1 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- OMRON AOI Certification
- ASM Solutions Training Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Support / Tester / Customer Service / SMT Lead
Precision Circuits Inc.
10.2015 - 09.2025
Administrative Support / Picker / Packer
ABS Graphics
04.2011 - 08.2014
Voice Order Processor
Party Light
08.2008 - 01.2012
Order Processor
The Pampered Chef
07.2005 - 08.2008
GED -
College of DuPage