Esperanza Rodriguez
Wood Dale
Summary
My ability to build relationships with others allows me to create a professional and safe space to further assist others. Skilled at providing guidance, support and assistance. Strong communication and management skills. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Leyden Family Service & Mental Health Center
08.2023 - Current
- Knowledgeable in the field of mental health and substance use disorder
- Provide onsite crisis response
- Regular documentation of interactions with guest on various drives
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Form partnerships to make successful referrals to community resources
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Attend trainings tailored to enhance community outreach
Hotline and Community Advocate
Family Shelter Service
05.2022 - 12.2025
- Coordinating incoming hotline calls to proper resources (shelter needs, order of protection, mental health services)
- A working knowledge of domestic violence and cycle of abuse
- Paperwork responsibilities- intake forms, client notes and police reports
- Periodically assist with shelter coverage
- Collaborated closely with team members to create a safe environment
- Participate in project to build community awareness of domestic violence and services available
School Program Aide
Metropolitan Family Services
08.2016 - 08.2023
- Establish positive relationships with children and their families
- Developed and implemented strategies to improve student engagement.
- Active supervision of children
- Assist in maintaining a safe and clean work environment at all times
- Participate in developmental screening, IEP and mental health meetings
- Actively ensure progress note/observations entered into database.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
Education
Bachelor of Arts - Social Work
Mount Vernon Nazarene University
05-2026
Associate of Applied Science - Human Services
College of DuPage
Glen Ellyn, IL06.2023
Skills
- Client Needs Assessment
- Risk Assessment
- Efficient Under Pressure
- 48hr Domestic Violence Training
- Mental Health First Aid USA
- CPR, First Aid, AED
- Child Development
Certification
• Crisis Recovery Support Specialist, 2023
• National Certified Peer Specialist, 2023
• Child Development Associate (Infant/Toddler), 2019
• National Certified Peer Specialist, 2023
• Child Development Associate (Infant/Toddler), 2019
References
Betsy Carlson, (630)341-0937, Elizabeth Boyals, (419)345-9262, Imelda Escalera, (872) 333-1210
Other Qualifications
Personal skills: Creative, critical thinking, and problem solving.
Interpersonal Skills: Customer service, team work, and excellent communicator.
Computer skills: Microsoft Word, Excel, PowerPoint, Google Docs.
Timeline
Recovery Support Specialist
Leyden Family Service & Mental Health Center
08.2023 - Current
Hotline and Community Advocate
Family Shelter Service
05.2022 - 12.2025
School Program Aide
Metropolitan Family Services
08.2016 - 08.2023
Bachelor of Arts - Social Work
Mount Vernon Nazarene University
Associate of Applied Science - Human Services
College of DuPage