ALONDRA SALAZAR
Chicago
Summary
Accomplished Client Service Associate with strong organizational skills and expertise in customer relations. Proven success in addressing client needs and enhancing satisfaction. Pursuing opportunities in environments that appreciate diligence and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Nami Metro Suburban
La Grange
03.2025 - Current
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
Jewelry Sales Associate
Pandora Jewelry
Chicago
02.2024 - 11.2025
- Collaborated with team to consistently exceed sales targets while maintaining positive work culture.
- Conducted regular inventory checks to ensure accurate stock levels and timely reordering.
- Assisted in designing custom jewelry pieces, creating unique and memorable client experiences.
Recovery Support Specialist
Trilogy
Chicago
10.2023 - 03.2025
- Educated individuals on addiction and recovery processes, providing support and guidance throughout the treatment journey.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
Behavioral Health Technician Gibault
Children Services
Terre Haute
01.2022 - 06.2023
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
Bilingual Intake Specialist
Fleschner Stark Tanoos & Newlin Law Firm
Terre Haute
01.2022 - 05.2022
- Working with Spanish speaking clients, asking for personal information to help them apply for social security disability.
- Answer and screen inquiry calls and emails from potential clients.
- Ensure that all retainer documents are properly signed.
- Follow up with potential clients.
- Reviewing and analyzing case facts.
- Providing information to case managers.
- Collaborated with other interpreters/ translators.
IT Printer Tech
Indiana State University
Terre Haute
08.2019 - 05.2022
- Assisting IT specialist in labs.
- Fixing printer throughout campus.
- Helping professors with printers or screen projectors.
- Technical knowledge.
- Engaging with students and professors daily.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
Education
Impact Culinary Training -
The Hatchery
Chicago, IL05.2025
Esthetician License -
Harolds Beauty Academy
Terre Haute, IN08-2023
Bachelor of Social Work - Social Work
Indiana State University
Terre Haute, IN05.2023
High School Diploma -
Scecina Memorial High School
Indianapolis, IN05.2019
Skills
- Client assessment
- Recovery support
- Customer service
- Inventory management
- Team collaboration
- Effective communication
- Client relationship management
Certification
- Licensed Esthetician, 2023
- Certified in PCA Chemical Peels, 10/01/23
- Certified Food Handler, 05/01/25, 05/01/28
Languages
Spanish
Native/ Bilingual
Timeline
Recovery Support Specialist
Nami Metro Suburban
03.2025 - Current
Jewelry Sales Associate
Pandora Jewelry
02.2024 - 11.2025
Recovery Support Specialist
Trilogy
10.2023 - 03.2025
Behavioral Health Technician Gibault
Children Services
01.2022 - 06.2023
Bilingual Intake Specialist
Fleschner Stark Tanoos & Newlin Law Firm
01.2022 - 05.2022
IT Printer Tech
Indiana State University
08.2019 - 05.2022
Impact Culinary Training -
The Hatchery
Esthetician License -
Harolds Beauty Academy
Bachelor of Social Work - Social Work
Indiana State University
High School Diploma -
Scecina Memorial High School