Erin Zasadil
Grayslake
Summary
Dynamic Key Holder Supervisor at Hallmark Gold Crown with expertise in store operations and customer service management. Successfully enhanced product visibility through strategic promotional strategies and mentored staff to improve performance. Proficient in cash handling and employee scheduling, driving operational efficiency and fostering a customer-centric environment.
Professional, prepared retail management professional with experience in overseeing operations, ensuring store efficiency, and enhancing customer satisfaction. Expertise in training staff, managing inventory, and implementing sales strategies. Strong focus on team collaboration and adaptability to changing needs. Reliable with exceptional organizational and leadership skills, driving successful outcomes in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Key Holder Supervisor
Hallmark Gold Crown
09.2024 - Current
- Executed store opening and closing procedures to ensure operational efficiency.
- Balanced cash drawers and verified transaction accuracy daily.
- Updated store displays regularly to enhance product visibility and showcase trends.
- Enhanced customer service through friendly and knowledgeable interactions.
Key Holder Supervisor
Hallmark Gold Crown
01.2013 - 03.2020
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
Education
Bachelor of Arts - Humanities And Social Sciences
Northeastern Illinois University
Chicago, ILSkills
- Promotional strategies
- Store operations
- Marketing initiatives
- Customer service management
- Employee scheduling
- Training and mentoring
Accomplishments
Gold Crown award recipient three years in a row for excellent customer service . Nominated by my peers.
Nominated Gold Crown recipient award for outstanding customer service . Nominated by my peers
Business professional with a passion for exemplary customer service .
Timeline
Key Holder Supervisor
Hallmark Gold Crown
09.2024 - Current
Key Holder Supervisor
Hallmark Gold Crown
01.2013 - 03.2020
Bachelor of Arts - Humanities And Social Sciences
Northeastern Illinois University
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