Erika Craig
Chicago
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling tasks with accuracy and impeccable customer service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server Assistant
Avec River North
08.2025 - Current
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted servers in delivering food and beverages, ensuring timely service for guests.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Server
Willie Lill’s Spirits & Kitchen
Chicago
05.2025 - 10.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Managed large sections during peak hours, ensuring efficient table turnover and high satisfaction rates.
- Delivered exceptional customer service, enhancing guest experiences through attentive communication and prompt service.
- Trained and mentored new staff on menu knowledge and service protocols to uphold restaurant standards.
- Collaborated with kitchen staff to streamline order processes, reducing wait times for customers.
Lead Teacher, Toddler Room
Wee Care Preschool Daycare Center
Chicago
08.2023 - 08.2025
- Adhered strictly to safety guidelines established by state regulations including proper storage of hazardous materials.
- Implemented daily routines that promote independence and self-help skills.
- Promoted positive relationships between students by providing individual attention when needed.
- Maintained accurate records of student progress and development.
- Collaborated with colleagues on classroom projects or initiatives related to curriculum design or assessment practices.
- Developed and implemented engaging lesson plans tailored to toddlers' developmental milestones.
- Fostered a nurturing and safe environment promoting social, emotional, and cognitive growth.
Assistant Teacher
The Goddard School For Early Childhood Development
Chicago
02.2022 - 08.2023
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assisted in developing IEPs for special education students as needed.
- Assisted classroom teacher in developing and implementing lesson plans.
Logistics Manager
Simply Fresh Foods
Brighton
11.2022 - 02.2023
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Ensured compliance with government regulations related to freight forwarding activities.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Resolved customer complaints related to shipping issues or delays in transit times.
Food Service Specialist
Everbrook Academy
South Lyon
01.2022 - 10.2022
- Ensured proper sanitation of work areas before, during, and after meal services.
- Maintained records of food temperatures and ensured that all health code regulations were followed.
- Provided excellent customer service by greeting guests promptly upon arrival at the restaurant.
- Restocked supplies for upcoming shifts as needed.
- Sanitized all cooking surfaces between uses when preparing multiple orders simultaneously.
Shift Leader
Coffee Beanery
Brighton
07.2019 - 11.2021
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Associate of Science - Prelaw
Washtenaw Community College
08-2020
High School Diploma -
Brighton High School
07-2019
Skills
- Point-of-sale operation
- Order accuracy
- Food safety
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Lesson planning
- Student assessment
Timeline
Server Assistant
Avec River North
08.2025 - Current
Server
Willie Lill’s Spirits & Kitchen
05.2025 - 10.2025
Lead Teacher, Toddler Room
Wee Care Preschool Daycare Center
08.2023 - 08.2025
Logistics Manager
Simply Fresh Foods
11.2022 - 02.2023
Assistant Teacher
The Goddard School For Early Childhood Development
02.2022 - 08.2023
Food Service Specialist
Everbrook Academy
01.2022 - 10.2022
Shift Leader
Coffee Beanery
07.2019 - 11.2021
Associate of Science - Prelaw
Washtenaw Community College
High School Diploma -
Brighton High School