EILEEN VARGAS
Chicago
Summary
Reliable and hardworking professional with experience in customer service, warehouse operations, janitorial services, and community engagement. Proven ability to work well with teams, follow detailed instructions, and maintain a clean and organized environment.Bilingual and dependable, with strong communication skills, a positive attitude, and a strong work ethic. Dedicated to delivering high-quality service and always eager to learn and take on new responsibilities.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Instacart Shopper
Full Service Shopper
Chicago
03.2024 - Current
- Personally shop for groceries and deliver them to customers ensuring accuracy and satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Monitored expiration dates on items to guarantee freshness for customers.
- Verified product quality and quantity against customer orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Uber Eats
Delivery driver
Chicago
03.2024 - Current
- Deliver food and grocery orders in a timely and professional manner.
E-Commerce Personal Shopper
Jewel Osco
Stickney
03.2023 - 02.2024
- Greeted customers and helped with a grocery pickup in the store and managed online orders.
- Supported curbside pickup, removed expired tags, stocked shelves, and organized store layout.
- Processed online orders quickly and accurately.
- Greeted customers and answered inquiries about products, services, and store policies.
- Asked store associates for help locating missing products.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Suggested comparable products to replace out-of-stock items.
- Secured and stored items until customer pickup.
- Responded promptly to customer complaints or issues related to e-commerce transactions.
- Contact: Cassandra Voorhees (708-557-3373
E-Commerce Personal Shopper
Jewel Osco
Chicago
08.2022 - 02.2023
- Managed/ processed grocery orders online using scanning devices.
- Packed and organized customers orders efficiently.
- Suggested comparable products to replace out-of-stock items.
- Contact: Brian Gallo (708)- 715-8787
Warehouse
UPS
Bedford
03.2022 - 08.2022
- Loaded and unloaded trailers; ensured packages were properly handled.
- Collaborated with team members to complete projects in a timely manner.
- Organized warehouse inventory according to product type and size.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Inspected merchandise for damages prior to loading onto trucks.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
Warehouse Worker
Amazon
Skokie
06.2022 - 07.2022
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Organized goods within the warehouse according to item categories, size or weight.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment’s.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Janitor
Round 1 Bowling & Amusement
Berwyn
01.2021 - 12.2021
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Keep a log book of daily tasks completed for record keeping purposes.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sweep, mop and vacuum floors of all areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Maintain janitorial supply inventory.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Followed company uniform, performance and security policies with every job.
- Contact: Erica Martínez (224)-409-0010
Cashier
Favela Grocery Store
Chicago
08.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Contact: Ramona Rentería (312)- 804-8752
Education
Little Village Lawndale- World Language High School
Chicago, ILSkills
- Grocery shopping
- Food quality assurance
- Inventory management
- Delivery logistics
- Online order processing
- Time management
- Conflict resolution
- Follow instructions and completes tasks with accuracy and reliability
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Quick learner
- Customer service
- Trustworthy and maintains confidentiality
- Highly responsible and dependable under minimal supervision
- Friendly, positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Instacart Shopper
Full Service Shopper
03.2024 - Current
Uber Eats
Delivery driver
03.2024 - Current
E-Commerce Personal Shopper
Jewel Osco
03.2023 - 02.2024
E-Commerce Personal Shopper
Jewel Osco
08.2022 - 02.2023
Warehouse Worker
Amazon
06.2022 - 07.2022
Warehouse
UPS
03.2022 - 08.2022
Janitor
Round 1 Bowling & Amusement
01.2021 - 12.2021
Cashier
Favela Grocery Store
08.2019 - 02.2020
Little Village Lawndale- World Language High School