Tammy Morga
Rockford,IL
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at MyPlace Bar and Grill. Proven track record in enhancing operational efficiency and training staff, while maintaining high satisfaction ratings. Skilled in inventory management and quality assurance, consistently achieving timely order fulfillment and fostering strong customer relationships.
Overview
37
37
years of professional experience
Work History
Instacart Shopper
Self-employeed
Rockford, IL
04.2020 - Current
- Conducted thorough product selection to ensure quality and customer satisfaction.
- Managed time effectively to fulfill multiple orders within tight deadlines.
- Streamlined shopping process by utilizing store layout knowledge for efficient navigation.
- Maintained accurate inventory records and reported discrepancies promptly.
- Implemented strategies to reduce delivery times while enhancing customer experience.
- Developed strong relationships with local retailers to improve sourcing efficiency.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Manager,Bartender,Cook and Trainer
MyPlace Bar and Grill
Rockford,IL And McHenry,IL
04.2015 - 03.2019
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Developed strategic plans that aligned departmental goals with organizational objectives.
- Implemented process improvements, resulting in streamlined workflows and reduced bottlenecks.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Facilitated training sessions, equipping employees with necessary skills and knowledge for their roles.
- Managed budgets effectively, optimizing resource allocation across multiple projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Administration Supervisor
US Census Bureau
Rockford, IL
12.2008 - 09.2010
- Oversaw administrative operations, ensuring compliance with organizational policies and procedures.
- Managed team workflows, enhancing productivity through effective delegation and resource allocation.
- Developed training programs for new staff, fostering skill development and operational efficiency.
- Implemented process improvements that streamlined administrative functions and reduced response times.
- Analyzed data reports to identify trends, guiding strategic decision-making for resource management.
- Mentored junior staff, promoting professional growth and enhancing team performance metrics.
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
- Oversaw recruitment efforts within the department to attract top talent and maintain optimal staffing levels at all times.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed weekly payroll for 200 employees.
Cashier, Stock, Clean and General Duties
Greys IGA Grocery Store
Rockford,IL
01.2000 - 05.2005
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Managed cash register operations, ensuring adherence to financial protocols.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Injection Molding Machine Operator
Carter Manufacturing
Rockford, IL
06.1988 - 12.1995
- Operated injection molding machines, ensuring optimal performance and product quality.
- Monitored production processes, identifying and resolving issues to maintain efficiency.
- Executed machine setups and adjustments, adhering to specifications for diverse projects.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing reliability.
- Trained new operators on safety protocols and operational procedures, fostering a culture of safety.
- Collaborated with engineering teams to troubleshoot equipment malfunctions and develop solutions.
- Maintained accurate production records, contributing to consistent tracking of output quality and performance metrics.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Documented daily production information for accurate record-keeping and informed decisionmaking.
Education
High School Diploma -
Elmwood
Atlanta, GA01-2013
Skills
- Customer service
- Order fulfillment
- Time management
- Inventory management
- Team leadership
- Staff training
- Quality assurance
- Safety compliance
- Administrative oversight
- Communication skills
- Reading comprehension
- Product picking
- Order accuracy
- Efficient shopping
- Food safety awareness
- Delivery management
- Hospitality and accommodation
- Attention to detail
- Accurate money handling
- Planning and organization
- Verifying order accuracy
- Flexible schedule
- Heavy lifting
- Prioritizing orders
- Customer relationships
- Shopping management
- Warehouse operations
- Inventory recordkeeping
- Product identification
- Hand truck operation
- Equipment monitoring
- Loss prevention
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Instacart Shopper
Self-employeed
04.2020 - Current
Manager,Bartender,Cook and Trainer
MyPlace Bar and Grill
04.2015 - 03.2019
Administration Supervisor
US Census Bureau
12.2008 - 09.2010
Cashier, Stock, Clean and General Duties
Greys IGA Grocery Store
01.2000 - 05.2005
Injection Molding Machine Operator
Carter Manufacturing
06.1988 - 12.1995
High School Diploma -
Elmwood