EDDY GRAFFE
Chicago
Summary
Experienced with quality assurance protocols, ensuring compliance and product integrity. Utilizes effective team leadership and process optimization to drive results. Track record of implementing quality control measures that enhance productivity and maintain high standards. Bilingual (Spanish–English)
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor and Marketing Leader
Antena Tres Directo (A3D)
03.2021 - 05.2024
- Managed daily QA/QC operations in the production of dietary supplements and wellness products, including Wolfberry, Turmeric, Cannabis Cream and similar formulations
- Ensured products met quality, safety, and regulatory standards (GMP/FDA) while maintaining consistent batch reliability
- Supervised and trained a team of 8+ quality technicians, improving efficiency and reducing defect rates by 22% in packaging and formulation processes
- Developed a traceability system for raw materials and finished products, reducing response time to customer inquiries by 40%
- Contributed to introduction of dietary supplements product line in Chile.
Principal Consultant in Clinical Technology
Bebe Lab LTDA
11.2021 - 01.2024
- Led a digital transformation that boosted web traffic by 200% and conversions by 45%
- Standardized chemical inventory and biosafety protocols under OSHA–ISO regulations.
- Trained and mentored junior analysts on laboratory procedures and safety standards, enhancing team performance.
- Mentored and coached team members on QA topics and strategies
- Trained and mentored ultrasound technicians and clinical staff on proper equipment usage, ensuring adherence to standardized protocols and improving diagnostic accuracy.
- Implemented quality control processes, including regular study audits and peer reviews, resulting in enhanced diagnostic precision and patient satisfaction
- Spearheaded continuous improvement initiatives by tracking key performance indicators (KPIs), such as study turnaround time, accuracy rates, and patient feedback
- Managed the maintenance and calibration of ultrasound machines to ensure consistent and optimal performance, reducing equipment-related downtime
Marketing Manager
Antena Tres Directo
08.2016 - 02.2021
- Developed comprehensive marketing strategies to enhance brand presence and drive customer engagement.
- Led cross-functional teams to implement integrated marketing campaigns across digital and traditional channels..
- Managed marketing budgets, ensuring effective allocation of resources for maximum ROI on initiatives.
- Analyzed inventory data to identify trends, optimize stock levels, and minimize waste.
- Oversaw quality control procedures, ensuring adherence to industry standards in warehouse operations.
Chemical Product Developer & Quality Advisor
Tressa LTDA
11.2016 - 11.2017
- Formulated eco-friendly cleaning and personal care products with biodegradable ingredients.
- Developed a risk and export process manual aligned with Chilean ISO standards, ensuring regulatory compliance in Mexico, Colombia, Peru, and Bolivia.
- Implemented quality control and risk management processes to minimize industrial and environmental risks, strengthening both internal and external standards.
- Facilitated the international expansion of products, driving a 45% increase in sales.
- Established a sustainable compliance and quality system that remains in place within the company
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Metallurgical Laboratory & Process Coordinator
Hecla Mining Company
12.2010 - 07.2012
- Appointed as Laboratory Coordinator at an early stage in his career, demonstrating outstanding leadership and technical expertise.
- Designed and implemented a new laboratory for physical-chemical analysis of gold-bearing ores and authored technical operation manuals to ensure proper equipment usage.
- Led the development and execution of a Bottle Roll Test leaching project using sodium cyanide (NaCN), replacing mercury use and achieving an unprecedented 95% gold recovery rate.
- Pioneered a cleaner and more sustainable mining process, aligned with international environmental standards.
- Honored as Best Chemical Engineer of the Year for his methodological approach, analytical skills, and ability to communicate technical findings across department
Education
Bachelor of Science - Chemical Engineering
I.U.P Santiago Marino
10-2011
MBA - Project Management
Universidad Rey Juan Carlos
03-2020
No Degree - English As A Second Language
Elgin Community College
Elgin, IL08-2026
Skills
- Sustainable chemical product formulation
- Strategic digital marketing & Business Intelligence (Google Analytics, SEO, CRM)
- Regulatory compliance (ISO 9001/13485/14001, OSHA biosafety)
- Metallurgical processing (cyanide leaching, mineral characterization)
- Outbound and Inbound sales automation (Callbell, MailShake, sales script development)
- Quality training
- Quality metrics
- Laboratory skills
- Product inspection
Certification
- Quality Management Systems: ISO 9001, 13485, 14001
- SonoSim Ultrasound Simulation & Medical Imaging Training
- Advanced Digital Marketing & Business Intelligence (Google Analytics, Power BI, Search Console)
LANGUAGES
Spanish — Native
English — Advanced Professional
Timeline
Principal Consultant in Clinical Technology
Bebe Lab LTDA
11.2021 - 01.2024
Quality Control Supervisor and Marketing Leader
Antena Tres Directo (A3D)
03.2021 - 05.2024
Chemical Product Developer & Quality Advisor
Tressa LTDA
11.2016 - 11.2017
Marketing Manager
Antena Tres Directo
08.2016 - 02.2021
Metallurgical Laboratory & Process Coordinator
Hecla Mining Company
12.2010 - 07.2012
Bachelor of Science - Chemical Engineering
I.U.P Santiago Marino
MBA - Project Management
Universidad Rey Juan Carlos
No Degree - English As A Second Language
Elgin Community College
Personal Information
ADDITIONAL INFORMATION
Knowledge of healthcare, mining, and marketing regulatory frameworks in the U.S. and LATAM. Interdisciplinary leadership in clinical, industrial, and commercial environments. Proven experience leading bilingual technical teams and driving multisector innovation projects.
Work History
01-2016
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