Douglas Bryan
Lake in the hills
Summary
Detail-oriented Quality Assurance specialist with 8 years of experience. Demonstrated success in enhancing performance metrics and minimizing non-conformities. Eager to leverage strong analytical, organizational, and communication skills in an Accounts Receivable Clerk position to maintain precise financial records and streamline payment processing.
Overview
15
15
years of professional experience
Work History
Quality Assurance Specialist
Thermoflex
04.2024 - Current
- Analyzed variances and executed comprehensive root cause analyses, applying corrective actions that elevated quality standards in manufacturing processes, contributing to a reduction in product defects
- Trained and mentored colleagues and process owners on quality management practices and IATF requirements
- Increased understanding of quality standards, client requirements, and compliance significance
- Maintained accurate and complete audit-related documentation as part of QMS records
- Identified and documented instances of non-conformities (both major and minor) and areas needing improvement
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Implemented the CAPA Module for third shift production, leading to a decrease in product defects and improvement in quality metrics
- Led daily production report reviews, reducing discrepancies significantly Ensured completion of downtime codes and reconciliations, managed scrap reporting, and implemented solutions for recurring disparities
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
Quality Assurance Specialist
Augmedics
02.2022 - 03.2024
- Led continuous improvements in core manufacturing processes, reducing defect rates, optimizing production workflows, and ensuring compliance with stringent quality standards for medical devices.
- Improved Key Performance Metrics by analyzing process inefficiencies using control plans, work instructions, and data collection, leading to corrective actions.
- Supported and reviewed quality systems process and helped improve awareness, visibility, and communication on quality initiatives to support assigned quality goals and priorities
- Created training materials for new hires on quality management procedures, improving staff skills and ensuring compliance with medical device regulations within the first month of onboarding.
- Evaluated and qualified suppliers and manufacturers to ensure alignment with quality and regulatory requirements verifying certificates of conformity or certificates of analysis
- Performed detailed audits to ensure adherence to ISO 9001 standards and FDA compliance, maintaining high compliance levels across the organization.
- Analyzed quality issues to promptly uncover root causes, leading to the successful execution of corrective and preventive actions (CAPA) that reduced recurrence by10% within established timeframes.
- Developed and maintained quality control documentation, including standard operating procedures and work instructions, ensuring consistency and accuracy in quality control processes.
- Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust and reduced complaint resolution time.
Quality Technician
Werner Co
02.2015 - 10.2021
- Delivered technical support and expertise for daily production activities, focusing on materials and systems; this oversight resulted in a reduction in rework due to quality non-conformance.
- Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
- Applied Six Sigma methodology to analyze quality data and identify improvement areas across departments, leading to measurable enhancements in production time without compromising quality.
- Directed Kaizen projects, employing various analysis methods to enhance processes, resulting in a increase in production efficiency and a reduction in operational costs
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Monitored supplier performance, ensuring all materials met company specifications and maintained strong vendor relationships to address concerns promptly, resulting in a increase improvement in material quality
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
Assistant Store Manager
Check N' Go
06.2010 - 04.2014
- Conducted daily customer consultations, managing multiple appointments, to clearly explain product offerings and loan agreements. This approach fostered transparency, enhanced borrower confidence, and built customer trust
- Processed loans and financial transactions in compliance with company policies and regulations
- Resolved customer complaints, ensuring a positive experience through active listening and effective communication
- Performed end-of-day balancing to verify cash on hand matched recorded transactions and conducted daily reconciliation to maintain accurate financial records
- Handled both inbound and outbound customer courtesy and collection calls in line with federal regulations and store procedures, achieving an increase in customer satisfaction
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Decreased uncollectible debt by monitoring loans and promptly identifying high-risk customers for management review.
- Established automated reminder calls and emails for clients about upcoming payment due dates, leading to a increase in timely payment processing.
Education
Bachelor of Science - Finance
Columbia College
12.2023
Skills
- Adaptability
- Data analysis
- Critical thinking and problem-solving
- Collaboration and teamwork
- Creativity and innovation
- Customer Service
- Active Listening
- Office 365/Microsoft Office Excel
- Attention to Detail
- Organizational Skills
- Communication Skills
Timeline
Quality Assurance Specialist
Thermoflex
04.2024 - Current
Quality Assurance Specialist
Augmedics
02.2022 - 03.2024
Quality Technician
Werner Co
02.2015 - 10.2021
Assistant Store Manager
Check N' Go
06.2010 - 04.2014
Bachelor of Science - Finance
Columbia College
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