Spencer Gardner
Lake in the Hills
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Sportsbook Supervisor
Caesars Entertainment
Elgin, IL
08.2021 - 08.2024
- Supported inventory management tasks, maintaining organized stock levels for efficient workflow.
- Monitored equipment functionality, reporting issues to minimize downtime and enhance efficiency.
- Collaborated with team members to optimize task assignments and improve overall productivity.
- Participated in training sessions, gaining knowledge of operational tools and systems used on-site.
- Contributed to a positive work environment by fostering communication among team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Dairy Clerk
Jewel Osco
Saint Charles, IL
06.2019 - 08.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels by conducting regular stock counts and managing product displays.
- Operated cash register, processed transactions accurately, and handled customer payments efficiently.
- Collaborated with team members to ensure cleanliness and organization of dairy department.
- Monitored product quality, ensuring freshness and adherence to safety standards.
- Stayed current with present, seasonal and special promotions.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
Liquor Clerk
Jewel Osco
Huntley, IL
05.2017 - 06.2019
- Managed inventory levels and conducted regular stock assessments to ensure availability of products.
- Assisted customers with product selection, providing knowledgeable recommendations on various liquor options.
- Operated cash register efficiently, processing transactions accurately and maintaining cash drawer integrity.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Developed strong rapport with regular clientele, leading to increased loyalty and positive word-of-mouth referrals.
Front End Supervisor
Jewel Osco
Huntley, IL
04.2015 - 05.2017
- Trained and mentored team members, fostering a collaborative environment.
- Streamlined workflow processes, enhancing efficiency across departments.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cashier
Jewel Osco
Huntley, IL
05.2013 - 04.2015
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Provided exceptional customer service, resolving inquiries and complaints to enhance shopping experience.
- Maintained clean and organized checkout area, contributing to a pleasant environment for customers.
- Trained new cashiers on operational procedures and customer service standards to ensure consistency.
Education
High School Diploma -
Huntley High School
Huntley, ILSkills
- Training and mentoring
- Customer service
- Attention to detail
- Strategic planning
- Inventory control
- Relationship building
- Workflow management
Timeline
Sportsbook Supervisor
Caesars Entertainment
08.2021 - 08.2024
Dairy Clerk
Jewel Osco
06.2019 - 08.2021
Liquor Clerk
Jewel Osco
05.2017 - 06.2019
Front End Supervisor
Jewel Osco
04.2015 - 05.2017
Cashier
Jewel Osco
05.2013 - 04.2015
High School Diploma -
Huntley High School