Dmitri Sherrick
Chicago
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Broker
Hotspot Rentals
2024.04 - Current
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Server/Floor Manager
Lux bar
2017.01 - 2020.04
- Trained new waitstaff, resulting in a 15% increase in overall efficiency
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Earls Kitchen & Bar
2015.10 - 2017.01
- Resolved customer complaints effectively, maintaining a 98% satisfaction rate
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Received 'Employee of the Month' award twice for outstanding performance
Cashier/Customer Service Representative
Whole Foods
2014.09 - 2015.02
- Improved checkout process efficiency, reducing waiting times by 15%
- Provided product recommendations, resulting in a 20% increase in sales of premium items
- Received positive customer feedback for exceptional service, contributing to a 90% satisfaction rate
Landscaper
Sunset Lawn Maintenance
2014.05 - 2014.08
- Completed landscaping projects ahead of schedule, saving 10% on labor costs
- Implemented new maintenance techniques, resulting in a 25% decrease in client complaints
- Received recognition for attention to detail and quality workmanship
Education
High School Diploma -
Brunswick High School
Brunswick, OhioSkills
- Exceptional interpersonal communication skills
- Strong work ethic and reliability
- Proficient in Microsoft Office Suite
- Familiarity with CRM and inventory management systems
- Basic understanding of marketing principles
- Knowledge of real estate industry practices
- Experience with cold calling techniques
- Cash handling
- Professional appearance
- Menu memorization
- Food running
- Customer service expertise
Certification
- Life and Health Insurance License - Illinois Department of Insurance.
- Licensed Real Estate Residential Leasing Agent
Timeline
Leasing Broker
Hotspot Rentals
2024.04 - Current
Server/Floor Manager
Lux bar
2017.01 - 2020.04
Server
Earls Kitchen & Bar
2015.10 - 2017.01
Cashier/Customer Service Representative
Whole Foods
2014.09 - 2015.02
Landscaper
Sunset Lawn Maintenance
2014.05 - 2014.08
High School Diploma -
Brunswick High School