Desiree Gracia
Lombard
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Compass Group USA
Elk Grove Village
04.2024 - 04.2026
- Trained and mentored team members on best practices and procedures.
- Managed inventory levels and coordinated supply orders efficiently.
- Conducted performance evaluations and provided constructive feedback to staff.
- Collaborated with management to develop staff training programs effectively.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Supported team by organizing schedules and managing meeting logistics.
- Developed positive relationships with internal customers through effective communication techniques.
Team Lead
Panera Bread
Elk Grove Village
04.2023 - 01.2025
- Prepared and arranged food items for catering events.
- Delivered meals to off-site locations according to schedule provided by catering manager.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Developed strategies to increase team productivity and improve customer service levels.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Lead
Panera Bread
Bloomingdale
12.2019 - 04.2023
- Trained new team members on menu items and customer service techniques.
- Implemented food safety protocols to maintain a clean and safe environment.
- Resolved customer complaints promptly to enhance overall satisfaction levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
Glenbard West High School
Glen Ellyn, ILSkills
- Team building
- Employee training
- Schedule management
- Store operations
- Inventory control
- Manage employees
- Goal setting
Timeline
Retail Supervisor
Compass Group USA
04.2024 - 04.2026
Team Lead
Panera Bread
04.2023 - 01.2025
Team Lead
Panera Bread
12.2019 - 04.2023
Glenbard West High School