Darius Johnson
Chicago
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Retail Supervisor
Goodwill of Southeastern Wisconsin and Metropolitan Chicago
05.2023 - 12.2025
- Delegated and organized shifts for a team of approximately 15 employees.
- Oversaw daily tasks performed by store associates to ensure smooth operations.
- Diffused customer and associate situations at registers and on the sales floor.
- Trained new store employees to ensure they were well-prepared for their roles.
- Closed and balanced registers at the end of each shift.
- Maintained store cleanliness and merchandise organization to enhance the shopping experience.
- Supervised daily operations in retail store environment.
- Trained staff on customer service and sales techniques.
- Managed inventory control and restocking processes.
- Assisted with visual merchandising to enhance product displays.
- Ensured compliance with safety and operational standards.
- Coordinated team schedules to meet staffing needs effectively.
- Resolved customer inquiries and complaints promptly.
- Conducted regular staff meetings to communicate updates and expectations.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coordinated restocks to keep retail displays organized and full for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
Shift Lead
Secure Auto Transport
West Chicago
09.2020 - 05.2023
- Organized transport lists to optimize time management and efficiency.
- Managed team schedules and hours to ensure adequate coverage.
- Assisted in organizing payroll for accurate and timely payments.
- Inspected all cars to ensure they met protocol requirements, achieving a 100% pass rate for car check-in and drop-off inspections.
- Provided leadership and support to team members during shifts, ensuring smooth operations.
- Supervised daily operations to ensure efficient workflow and team performance.
- Coordinated vehicle loading and unloading processes for timely transport.
- Trained new team members on safety protocols and operational procedures.
- Monitored inventory levels of equipment and supplies for seamless operations.
- Conducted regular safety inspections to maintain compliance with regulations.
- Facilitated communication between drivers and management for operational clarity.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Delivery Driver
Gourmet Gorilla
Pilsen
09.2019 - 09.2020
- Checked all items from customer orders to ensure they were loaded into the truck.
- Completed a pre-trip checklist before departing from the company warehouse.
- Made cover drops to assist drivers with forgotten items or damage control.
- Ensured the best possible route was taken to provide optimal service quality.
In- Store Associate/ Manager
Domino’s
Skokie
01.2018 - 09.2019
- Executed cash and credit card transactions, providing excellent customer service.
- Trained new employees, ensuring comprehensive and effective training.
- Managed the store team to meet store and customer expectations.
- Handled inventory management and ensured compliance with health and safety regulations.
- Maintained extensive knowledge of the store menu to assist customers accurately.
- Resolved customer complaints and implemented strategies to boost sales and engagement.
- Assisted customers with orders and provided menu recommendations.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization in the service area and kitchen.
- Collaborated with team members to ensure timely order fulfillment.
- Handled cash register transactions and processed payments accurately.
- Trained new associates on company policies and procedures.
- Stocked inventory and managed supplies to meet demand.
- Addressed customer inquiries and resolved concerns promptly.
- Performed opening and closing procedures according to established guidelines.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Pizza Delivery Driver
Domino’s
Chicago
06.2017 - 01.2018
- Delivered an average of 85 orders per day without any complaints.
- Ensured 98% of orders were on time by quickly and safely delivering pizzas.
- Managed time effectively to complete all deliveries efficiently.
- Provided excellent customer service and addressed any customer concerns promptly.
- Handled cash and credit transactions accurately for proper payment and change.
Funnel Cake Booth Staff
Winter Wonderland Food Court
Chicago
11.2015 - 01.2017
- Prepared dough and toppings for each shift, ensuring efficiency and quality.
- Maintained a fast pace to fulfill orders quickly and accurately, producing an average of 150 funnel cakes per 8-hour shift.
- Recognized for exceptional customer service, consistently taking and processing orders correctly.
- Handled cash transactions proficiently, ensuring accuracy and customer satisfaction.
Education
High School Diploma -
Lake View Highschool
Chicago, ILSkills
- Proficient in fast-paced work environments
- Strong ability to handle pressure
- Excellent communication skills
- Effective time management
- Strong problem-solving abilities
- Proficient in math
- Leadership and team management
- Delegation and organizational skills
- Customer service excellence
- Training and development of employees
- Team leadership
- Inventory management
- Visual merchandising
- Customer service
- Shift scheduling
- Sales techniques
- Effective communication
- Performance monitoring
- Sales development
- Cash handling oversight
- Store organization
- Employee motivation
- Customer service management
- Sales strategy development
- Goal setting and achievement
- Strategic planning
- Team building
- Cross-functional communication
- Vehicle inspection
- Route optimization
- Safety compliance
- Operational efficiency
- Cash handling
- Valid Driver's license
- Dispatch communication
Timeline
Retail Supervisor
Goodwill of Southeastern Wisconsin and Metropolitan Chicago
05.2023 - 12.2025
Shift Lead
Secure Auto Transport
09.2020 - 05.2023
Delivery Driver
Gourmet Gorilla
09.2019 - 09.2020
In- Store Associate/ Manager
Domino’s
01.2018 - 09.2019
Pizza Delivery Driver
Domino’s
06.2017 - 01.2018
Funnel Cake Booth Staff
Winter Wonderland Food Court
11.2015 - 01.2017
High School Diploma -
Lake View Highschool