Cori Tyler
Blackhawk Corrugated
NORTH AURORA
10
years of professional experience
Detail-oriented Customer Service Professional with over 10 years of experience managing order processes and supporting customers. Expertise includes timely order entry, accurate updates, and efficient handling of time-sensitive requests. Proven ability to process returns, verify hazmat compliance, and coordinate shipping logistics. Committed to fostering strong relationships with customers through reliability and responsiveness.
Work History
Senior Customer Service Representative
9 Years 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained staff on new systems and procedures, ensuring compliance and efficiency.
- Managed complex customer issues, providing tailored solutions to meet diverse needs.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma
Skills
Customer support
Complaint resolution
Conflict management
Call control
Database management
Account management
Payment processing
Quality assurance
Timeline
Senior Customer Service Representative
Blackhawk Corrugated
11.2016 - CurrentRead More
Batavia High School
High School Diploma
Read More