COLLIN KELLEY
Bethalto
Summary
Dynamic Auto Parts Counterperson with proven expertise at NAPA Auto Parts, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective parts identification and upselling strategies. Established trust by providing honest assessments and solutions, while maintaining an organized inventory system for efficient operations.
Overview
1
1
year of professional experience
Work History
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
10.2022 - 02.2024
- Coordinated efforts effectively between service technicians and counter staff to ensure smooth workflow within the facility.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
Education
High School Diploma -
Civic Memorial Highschool
Bethalto, IL05-2022
Skills
- Shipping and receiving
- Upselling strategies
- Returns processing
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
Timeline
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
10.2022 - 02.2024
High School Diploma -
Civic Memorial Highschool
Similar Profiles
Lauren BriggsLauren Briggs
Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)
Traevon FordTraevon Ford
Customer Service Representative at NAPA Auto Parts - Genuine PartsCustomer Service Representative at NAPA Auto Parts - Genuine Parts
Lori RobertsLori Roberts
Material Handler at NAPA Auto Parts - Genuine PartsMaterial Handler at NAPA Auto Parts - Genuine Parts
Shane KnightsShane Knights
Delivery Driver at NAPA Auto Parts - Genuine PartsDelivery Driver at NAPA Auto Parts - Genuine Parts
Gannon MeyerGannon Meyer
Head Musical Director at Civic Memorial High SchoolHead Musical Director at Civic Memorial High School