C'nya Henning
Cicero
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Oak Brook Care
07.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
- Ordered office supplies ensuring availability while managing costs within budget constraints
- Managed visitor logbook accurately by recording necessary details for security purposes
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
Pick Up
Meijer
08.2022 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Dental Assistant
High Point Dentistry
01.2022 - 07.2022
- Greeted patients upon arrival at the office and escorted them to an examination room
- Assisted in scheduling, rescheduling, and canceling appointments for patients
- Provided port services such as stocking rooms with supplies, cleaning trays and changing linens
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Bakery Clerk
Jewel Osco
06.2021 - 10.2021
- Package and label bakery treats and set them out for sales
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Crew Member/Cashier
Burger King
11.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Simeon Career Academy
Chicago, IL06-2021
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Initiative-taking
- Email and telephone decorum
- Documentation
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Dependability
- Customer Satisfaction
- Flexibility
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Oak Brook Care
07.2024 - Current
Pick Up
Meijer
08.2022 - 03.2024
Dental Assistant
High Point Dentistry
01.2022 - 07.2022
Bakery Clerk
Jewel Osco
06.2021 - 10.2021
Crew Member/Cashier
Burger King
11.2020 - 01.2021
High School Diploma -
Simeon Career Academy
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