ALINE GONZALEZ
Cicero
Summary
Bilingual (Spanish-English) professional with experience in training, customer service, and team support. Skilled at creating engaging learning environments, mentoring new team members, and delivering excellent service in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon ORD9
10.2022 - 03.2025
- Facilitated training programs for new associates, improving team performance and knowledge retention.
- Adapted instructional methods based on feedback to ensure effective learning outcomes.
- Mentored new educators, enhancing confidence and competence.
- Developed curriculum materials to enrich learning and streamline onboarding.
- Implemented innovative teaching techniques, increasing trainee comprehension and engagement.
Security Officer
Titan Security Group
12.2018 - 07.2019
- Monitored facility entrances to prevent unauthorized access, enforcing entry protocols.
- Verified guest identification and ensured compliance with safety procedures.
- Delivered courteous customer service by addressing visitor inquiries and maintaining a welcoming environment.
Education
Associate Degree in Science - Biology
Joliet Junior College
Joliet, IL06.2028
Skills
- Bilingual: Spanish (Native) & English
- Training & Mentoring
- Customer Service & Problem Solving
- Multitasking & Prioritization
- Detail-Oriented & Reliable
Certification
- HCA - Home Care Aide
Timeline
Learning Ambassador
Amazon ORD9
10.2022 - 03.2025
Security Officer
Titan Security Group
12.2018 - 07.2019
Associate Degree in Science - Biology
Joliet Junior College
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