Ciara Schmidt
Chillicothe
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Carle Health
Peoria
11.2024 - Current
- Welcome and direct patients
- Field patient questions
- Assist patients with paperwork
- Manage patient complaints and feedback
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Patient scheduling
- Coordinate clinic/office/facility operations
- Payment/Copayment collection
- Maintenance of patient charts and or electronic health records
Personal Assistant
DORS
Chillicothe
12.2023 - Current
- Ensure timely medication delivery and assist with daily activities, enhancing client well-being
- Support immobile clients, aiding in dressing, bathing, and eating to improve their quality of life
- Assist with physical therapy exercises, contributing to client mobility and health
- Prepare meals per dietary restrictions, ensuring nutritional needs are met
- Provide emotional support and report unusual events to physicians or supervisors
Cleaner
The Hindu Temple Of Central Illinois
Peoria
12.2023 - Current
- Clean and maintain facility areas, ensuring a hygienic environment and adherence to safety standards
- Perform routine inspections, document maintenance activities, and address minor repairs promptly
- Execute heavy cleaning tasks and special projects, contributing to the overall upkeep of the facility
- Notify management of deficiencies or repair needs, ensuring timely resolutions and operational efficiency
- Collaborate with staff to maintain supply rooms and stock essential items, supporting smooth operations
Billing Representative
i3 Broadband
East Peoria
09.2021 - 12.2023
- Manage accurate billing processes, ensuring timely and precise calculations for customer accounts
- Streamline data entry and paperwork, maintaining thorough records and reducing errors
- Monitor and report overdue accounts, enhancing collection efficiency and reducing outstanding balances
- Utilize auto-pay systems effectively, improving payment processing and customer satisfaction
- Managed billing processes, ensuring accuracy and timely resolution of discrepancies
- Implemented streamlined procedures, reducing processing time and enhancing customer satisfaction
Sales Associate/Customer Service
TCC - Verizon Authorized Retailer
Chillicothe
11.2019 - 09.2021
- Handled incoming calls, achieving high customer satisfaction and retention rates
- Processed credit card transactions efficiently using POS system, ensuring accuracy
- Increased sales by recommending additional products to customers
- Managed returns, providing solutions to enhance customer experience
- Designed and maintained store displays, boosting product visibility
- Ensured a clean and welcoming service environment, improving customer
Crew Member
McDonald's
Chillicothe
11.2014 - 11.2019
- Greeted customers warmly, enhancing satisfaction and loyalty
- Processed orders efficiently, reducing wait times
- Handled cash transactions accurately, minimizing errors
- Answered phone inquiries, improving customer communication
- Maintained cleanliness, ensuring a welcoming environment
Education
GED -
Illinois Valley Central
Chillicothe, IL07-2024
Skills
- Scheduling appointments
- Teamwork and collaboration
- Excellent communication
- Information collection
- Billing management
- Customer service
- Data entry
- Food safety and sanitation
- Personal Organization
- Verbal and written communication
- Package and mail receipt
- Microsoft office
- Cash handling
- Problem solving
- Leadership
- Time management
Timeline
Patient Service Representative
Carle Health
11.2024 - Current
Personal Assistant
DORS
12.2023 - Current
Cleaner
The Hindu Temple Of Central Illinois
12.2023 - Current
Billing Representative
i3 Broadband
09.2021 - 12.2023
Sales Associate/Customer Service
TCC - Verizon Authorized Retailer
11.2019 - 09.2021
Crew Member
McDonald's
11.2014 - 11.2019
GED -
Illinois Valley Central
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