Margarita Rhodes
Joliet
Summary
Dedicated medical clerk and receptionist with strong organizational skills and a commitment to quality patient care. Bilingual in English and Spanish, effectively resolving inquiries and enhancing customer experiences. Excited to leverage experience in appointment scheduling and office management to support a collaborative healthcare team.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Central Counties Healthcare
Springfield
07.2022 - Current
- Handled incoming calls and directed inquiries to appropriate departments, ensuring efficient communication.
- Resolved customer complaints or inquiries promptly to improve patient satisfaction.
- Coordinated appointment scheduling and organized office calendars to enhance workflow.
- Scheduled appointments for customers with necessary staff members.
- Ensured compliance with company policies during daily reception activities.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Springfield
05.2017 - 06.2022
- I supervise 10 to 13 housekeepers on a daily basis.
- Promoted from housekeeper and laundry attendant to supervisor within 5 months at Hilton.
- Inspected and cleaned rooms, managed laundry operations, and coordinated daily tasks for team.
- Facilitated guest check-out at front desk, ensuring efficient and pleasant departure experience.
Customer Service Representative
Banner
Naperville
08.2007 - 01.2008
- Answered consumer calls, addressing inquiries and providing solutions to enhance customer experience.
- Resolved customer complaints through effective communication and support.
- Provided customer service to resolve complaints promptly, fostering positive relationships and satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed orders and managed transaction details, ensuring accuracy and timely fulfillment of customer requests.
- Issued invoices and processed payments for services rendered.
- Opened I-PASS accounts and image review.
Consumer Service Representative
Illinois Commerce Commission
Chicago
02.2004 - 05.2007
- Resolved complaints by providing accurate information and effective solutions.
- Resolved complaints from Illinois residents and consumer regulated public utilities, enhancing customer satisfaction.
- Managed high call volumes, ensuring professionalism and efficiency in customer service.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Documented customer interactions, transactions, comments, and complaints to maintain accurate records and support service improvements.
- Settled accounts with past due balances.
Education
High school diploma - General Studies
Barringer High School
Newark, NJ06-1988
Skills
- Patient care coordination
- Scheduling appointments
- Check-in management
- Confirm appointments
- Front Desk
- Patient greeting
- Customer service
- Clear and confident telephone manner
- Phone etiquette
- Data entry
- Schedule management
- Time management
- Workflow optimization
- Ability to multitask
- Strong organizational skills
- Reliability
- Flexibility
- Overtime flexibility
- Bilingual
- Fluent Spanish
- Healthcare environment
- Sanitation practices
- Ability to maintain confidentiality
- Problem-solving
- Teamwork
- Friendly personality
- Scheduling appointments
- Check-in management
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Professional
Timeline
Patient Service Representative
Central Counties Healthcare
07.2022 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
05.2017 - 06.2022
Customer Service Representative
Banner
08.2007 - 01.2008
Consumer Service Representative
Illinois Commerce Commission
02.2004 - 05.2007
High school diploma - General Studies
Barringer High School