Chris Stone
Logistics Specialist
Chicago,IL
Summary
Dedicated Support Specialist with over 10 years of experience assisting customers with advanced issues. Adept Sales Broker with over 3 years of experience in Logistics strategically improving business processes and striving to keep quintessential
customer loyalty.
Overview
10
10
years of professional experience
Work History
Business Development Sales Representative
Coyote Logistics
Chicago, IL
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Maintained accounts with high level of customer support and collaboration with team.
Carrier Sales Broker
VeriTread
Chicago, IL
03.2022 - 04.2023
- Facilitated transportation for heavy machinery across all of North America.
- Created and implemented strategic trading approaches.
- Collaborated with clients and carriers to maintain relationships.
- Provided customers with thorough support and guidance.
- Identified market trends to access issues before they happen and make decisions confidently.
- Orchestrated business processes to work both part of team and independently.
Customer Operations IMDL Coordinator
Coyote Logistics
Chicago, IL
03.2021 - 03.2022
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Managed 3 large corporate customers while building connections and nurturing relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Utilized multitasking skills to optimize efficiency and work at consistently high level.
Driver Specialist
Grubhub
Chicago, IL
02.2018 - 08.2020
- Navigated 1000's of drivers through onboarding process.
- Strategized ways to recruit new drivers through United States.
- Facilitated photoshoot events with drivers and customers.
- Orchestrated project growth and assess opportunity for future
Quality Specialist, Uber Investigations
Uber
Chicago, IL
02.2016 - 05.2018
- Audited representatives' calls ensuring service level agreements were met.
- Created Level 1-2 reports, providing excellent support for both riders and drivers.
- Generated Level 3-4 reports efficiently resolving sensitive & heinous cases.
- Educated Drivers about Americans with Disabilities Act
- Trained new team members to handle both incident and accident reports.
Quality Specialist, ARC Specialist
General Dynamic Information Technology
Lawrence, KS
12.2013 - 10.2015
- Audited both Marketplace and Medicare employees ensuring exemplary customer service was provided
- Utilized trouble-shooting tactics to discover solutions and expedite client access to health care website
- Established new procedures to streamline efficiency for call center agents using internal system
- Trained over 20 Medicare New Hires and provided expert insight about Medicare program
- Displayed sense of urgency while working at continuous high level.
Education
Bachelor of Film And Television - Film and Media Studies
University of Kansas
KS 08.2009 - 2012.05
Associate of Arts - Film
Johnson Country Community College
Overland Park, KS 01.2008 - 2009.05
Skills
Pricing Specialist
Quality Specialist
Content Writing
Operations Specialist
Support Specialist
Timeline
Business Development Sales Representative
Coyote Logistics
04.2023 - Current
Carrier Sales Broker
VeriTread
03.2022 - 04.2023
Customer Operations IMDL Coordinator
Coyote Logistics
03.2021 - 03.2022
Driver Specialist
Grubhub
02.2018 - 08.2020
Quality Specialist, Uber Investigations
Uber
02.2016 - 05.2018
Quality Specialist, ARC Specialist
General Dynamic Information Technology
12.2013 - 10.2015
Bachelor of Film And Television - Film and Media Studies
University of Kansas
08.2009 - 2012.05
Associate of Arts - Film
Johnson Country Community College
01.2008 - 2009.05
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