Catherine Mau
Chebanse
Summary
Reliable Human Services Caseworker with a proven track record at the Department of Human Services, adept at developing personalized service plans and enhancing client self-sufficiency. Skilled in case documentation and fostering teamwork, I effectively navigated complex benefits systems, ensuring clients received essential resources while maintaining strict confidentiality.
Overview
18
18
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
Kankakee, IL
11.2024 - Current
- Assessed client needs and developed personalized service plans to address individual circumstances.
- Coordinated with community resources to facilitate access to essential services for clients.
- Conducted regular follow-ups to monitor client progress and adjust support strategies as needed.
- Documented case notes accurately to maintain comprehensive records of client interactions and services provided.
- Participated in training sessions to stay updated on best practices and regulatory changes in human services.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Human Services Caseworker
Department of Human Services
Homewood, IL
10.2021 - 10.2024
- Provided guidance on eligibility requirements for various programs, enhancing client understanding of available resources.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Participated in training sessions to stay updated on best practices and regulatory changes in human services.
- Educated clients about life skills and coping strategies to promote long-term self-sufficiency and stability.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Described procedures, requirements, and benefits to clients and interested parties.
- Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
Cook 1
Department of Human Services
Kankakee, IL
10.2018 - 09.2021
- Prepared and cooked nutritious meals according to dietary guidelines.
- Ensured kitchen sanitation and compliance with health regulations.
- Managed inventory and ordered supplies to maintain stock levels.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Owner & Operator of Catalina's
Self-employeed
Bradley, IL
04.2008 - 06.2011
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented staff training programs to improve service standards and operational efficiency.
- Coordinated vendor relationships, negotiating contracts to optimize supply costs.
- Managed day-to-day business operations.
- Established financial tracking systems to monitor expenses and improve profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
Associate of Arts - General Studies
Kankakee Community College
Kankakee, Il05-2024
Skills
- Ethical practice
- Adaptability
- Multicultural sensitivity
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Case documentation
- Professionalism
Timeline
Human Services Caseworker
Department of Human Services
11.2024 - Current
Human Services Caseworker
Department of Human Services
10.2021 - 10.2024
Cook 1
Department of Human Services
10.2018 - 09.2021
Owner & Operator of Catalina's
Self-employeed
04.2008 - 06.2011
Associate of Arts - General Studies
Kankakee Community College