Cassidy Paul
Carbondale
Summary
- Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
- Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
- Knowledgeable with solid foundation in educational practices and individualized student learning plans. Proven ability to engage and motivate students, leading to improved academic performance and increased self-confidence. Demonstrates strength in problem-solving and effective communication skills.
- highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
4
4
years of professional experience
Work History
Case Manager
Southern Illinois University at Carbondale
08.2024 - Current
- Promoted parent engagement through regular communication and family-centered events.
- Enhanced student support by developing and implementing tailored intervention strategies.
- Connected struggling students with appropriate tutoring services or additional resources to facilitate their academic success.
- Ensured compliance with federal, state, and district policies by maintaining accurate records of student interventions and accommodations.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
- Improved overall student performance with the use of data-driven progress monitoring tools.
- Assisted students in developing effective time management skills leading to improved academic outcomes.
- Streamlined communication between parents, teachers, staff, administrators, ensuring all stakeholders were informed about student progress and supports available.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Waitress and Hostess
Gullivers Pizza and Pub
04.2021 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Student Support Specialist
Southern Illinois University at Carbondale
10.2023 - 05.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Foundation Caller
Southern Illinois University at Carbondale
10.2022 - 05.2023
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
Shift Manager
Southern Illinois University Recreation Center
08.2021 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
No Degree -
College of DuPage
Glen Ellyn, ILMaster of Arts - Social Work
Southern Illinois University, Carbondale
Carbondale, IL05-2027
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2024
No Degree - Education
Eastern Michigan University
Ypsilanti, MI05-2021
Skills
- Problem-solving
- Time management
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Relationship building
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Critical thinking
- Emotional awareness
Timeline
Case Manager
Southern Illinois University at Carbondale
08.2024 - Current
Student Support Specialist
Southern Illinois University at Carbondale
10.2023 - 05.2024
Foundation Caller
Southern Illinois University at Carbondale
10.2022 - 05.2023
Shift Manager
Southern Illinois University Recreation Center
08.2021 - 10.2022
Waitress and Hostess
Gullivers Pizza and Pub
04.2021 - 08.2024
No Degree -
College of DuPage
Master of Arts - Social Work
Southern Illinois University, Carbondale
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
No Degree - Education
Eastern Michigan University
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