Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
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Carlos HUERTA

River Grove

Summary

As an IT Specialist (25B) with the Illinois National Guard, I have honed my skills in maintaining communication equipment, providing education on equipment usage, troubleshooting technical issues, implementing security measures, and enhancing system efficiency through collaboration. My military background has instilled discipline, determination, and a continuous drive for learning. I bring a strong IT skill set, complemented by my experience in the medical field, to deliver comprehensive support in IT operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Specialist (25B)

Illinois National Guard
08.2022 - Current
  • Maintain communication equipment with a team of seven personnel
  • Provide education to soldiers on proper equipment usage
  • Troubleshoot technical issues
  • Implement security measures
  • Collaborate with team members to improve system efficiency


Remote Help Desk Technician

Core and Main
03.2025 - 07.2025
  • Managed user accounts including passwords resets, account creation and deletion.
  • Resolved customer inquiries in a timely manner while providing excellent customer service.
  • Assisted in the installation of new hardware and software components.
  • Diagnosed and troubleshot network connectivity problems using various diagnostic tools.
  • Collaborated with cross-functional teams to implement system updates and improve user experience.
  • Assisted with a PC refresh project to modernize legacy machines without disrupting daily operations or compromising security standards.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Demonstrated troubleshooting knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.

IT Systems Administrator

US Army
01.2024 - 12.2024
  • I was responsible for creating, deleting and managing accounts through Active Directory.
  • Conducted regular system audits, identifying vulnerabilities and recommending corrective actions.
  • Developed documentation for system processes, enhancing knowledge transfer among team members.
  • Trained junior team members on best practices in system administration and troubleshooting techniques.
  • Assisted in the process of re-imaging computers.
  • Spliced fiber optic cables using precision tools and techniques to ensure high-quality connections.
  • Performed basic to advanced troubleshooting techniques on most M365 products, such as Outlook, Teams, Sharepoint, and Excel.
  • Responded to trouble tickets around base, providing face to face customer service.
  • Manned the front desk of the office for three months being the first to answer phone calls, answer questions of those who did walk-ins, and triaging tickets.
  • I was apart of a team of around 16 soldiers supporting around 800+ soldiers and staff.


Education

EMT-B Course -

Superior Ambulance
08.2022

25B - Information Technology

Signal Corps School
05-2022

High School Diploma -

Noble Street College Prep
Chicago, IL
06.2021

Skills

  • Communication Equipment Maintenance
  • Education on Equipment Usage
  • Technical Troubleshooting
  • Security Measures Implementation
  • Time management
  • Flexible and adaptable
  • Customer service
  • IT documentation
  • Ticket management
  • Hardware upgrades
  • Desktop support
  • Problem-solving

Certification

  • CompTIA Security+
  • Certified 25B (Army IT Specialist)

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Remote Help Desk Technician

Core and Main
03.2025 - 07.2025

IT Systems Administrator

US Army
01.2024 - 12.2024

IT Specialist (25B)

Illinois National Guard
08.2022 - Current

25B - Information Technology

Signal Corps School

EMT-B Course -

Superior Ambulance

High School Diploma -

Noble Street College Prep

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Carlos HUERTA