ERIC MARTEI AMOAH
Chicago
Summary
IT Support Specialist focused on enhancing user productivity through efficient Tier 1 support. Resolved 70+ service tickets, minimizing downtime, and improved self-service resolution by 30% through effective documentation. CompTIA Security+ certified with a strong foundation in troubleshooting hardware, software, and network issues in secure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Specialist (25B)
ARMY
Powidz
08.2025 - 05.2026
- Resolved 70+ service tickets, restoring system access and minimizing user downtime
- Provided remote and in-person technical support via phone, email, and ticketing systems
- Troubleshoot network issues (DNS, IP conflicts, Wi-Fi/LAN) to restore connectivity
- Applied least privilege and security best practices to protect sensitive systems
- Documented incidents and solutions, improving self-service resolution by ~30%
- Military organization providing IT support in secure environments.
Optician Assistant
National Vision
Chicago
05.2025 - 07.2025
- Resolved customer concerns by listening actively and offering practical solutions to maintain positive experiences
- Maintained accurate customer records by verifying information carefully to support proper service delivery
- Supported 25-50 customers by resolving service inquiries, verifying orders, and ensuring accurate processing
- Retail optical company providing eye care services.
Grill Area Worker
McDonald's
Chicago
06.2023 - 07.2024
- Coordinated food preparation, cleaning, and inventory restocking for 3-5 operational tasks each shift to ensure smooth operations
- Maintained food safety standards by following strict cleanliness and preparation guidelines to ensure compliance
- Trained new employees on procedures and company standards to enhance team effectiveness
- Contributed to daily operations at fast food restaurant chain specializing in burgers and fries
Education
Bachelor's - Computer Science
Harold Washington College
30 E. Lake Street06-2026
High School Diploma -
Epic Academy
Chicago, IL06.2024
Skills
- Tier 1 Support
- Incident Management
- Ticketing Systems
- Windows 10/11
- Active Directory
- Microsoft 365
- TCP/IP
- DNS
- DHCP
- VPN
- Hardware Troubleshooting
- Documentation
- Customer Support
Websites
Certification
CompTIA Security+
Active Secret Clearance
True
Accomplishments
- A&M
Timeline
IT Specialist (25B)
ARMY
08.2025 - 05.2026
Optician Assistant
National Vision
05.2025 - 07.2025
Grill Area Worker
McDonald's
06.2023 - 07.2024
Bachelor's - Computer Science
Harold Washington College
High School Diploma -
Epic Academy