CARL LAWS
Chicago,IL
Summary
Dedicated housing and human services professional with experience in housing coordination, case management, claims investigation, crisis intervention, client advocacy, and customer service. Proven ability to connect clients with community resources, maintain compliance, manage complex caseloads, and collaborate with multidisciplinary partners.
Overview
11
11
years of professional experience
Work History
Housing Coordinator
Catholic Charities
11.2023 - Current
- Coordinate housing services and case management for individuals and families.
- Conduct assessments, determine eligibility, and secure affordable housing.
- Maintain compliant case documentation and records.
- Collaborate with landlords, agencies, and service providers.
- Support inspections, leases, referrals, home visits, and housing retention.
- Oversaw housing plans for over 40 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Property Claims Adjuster
State Farm
12.2017 - 11.2023
- Managed high-volume property claims from investigation through resolution.
- Interpreted policies, reviewed documentation, and determined coverage.
- Coordinated with contractors, vendors, and policyholders.
- Delivered exceptional customer service and maintained regulatory compliance.
Property Claims Adjuster
Nationwide Insurance
09.2015 - 12.2017
- Investigated property claims and prepared claim recommendations.
- Negotiated settlements and maintained accurate documentation.
Education
Bachelor of Arts - Psychology and Theology
Multnomah University
Portland, OR01-2014
High School Diploma - undefined
Thornridge High School
Dolton, IL01-2007
Skills
- Housing Coordination
- Case Management
- Client Advocacy
- Crisis Intervention
- Claims Investigation
- Conflict Resolution
- Community Resources
- Documentation & Reporting
- Customer Service
- Compliance
- Communication
- Time Management
Timeline
Housing Coordinator
Catholic Charities
11.2023 - Current
Property Claims Adjuster
State Farm
12.2017 - 11.2023
Property Claims Adjuster
Nationwide Insurance
09.2015 - 12.2017
High School Diploma - undefined
Thornridge High School
Bachelor of Arts - Psychology and Theology
Multnomah University