Dominique White
Nan McKay/ CHA
Chicago
1
Certification
20
years of professional experience
To obtain a position with growth potential.
Work History
Housing Coordinator
2 Years 7 Months- Locating housing for the unhoused population
- Providing social services
- Supervising the move process for clients
- Creating new business relationships with landlords
- Conducting housing inspections
- Managing a caseload of over 60 clients
Client Service Representative
7 Years 9 Months- Taking and Passing Housing Certification
- Providing Client support
- Training and Developing New hires
- Assisting Representatives by Deescalating Calls
Resident Service Coordinator
2 Years 2 Months- Coordinating new move-ins
- Answering Resident Emails/Phone calls
- Generating Leases in Yardi
- Assisting managers and leasing agents with community tours
- Assisting managers with delinquencies and renewals
- Providing assistance to residents that may have inquiries or issues.
Customer Account Specialist
5 Years 7 Months- Interim Supervisor Role for Team of 12 Representatives
- Providing Team Support as a Team Leader
- Training and Developing New hires
- Assisting Representatives By Taking Supervisor Escalation calls
Customer Service Representative
7 Months- Sales
- Inbound/Outbound Calls
- Data Entry
- Processing Product Orders
- Servicing Customers Through Email
Temporary Worker
1 Year- Laz Parking (EPAL)
- Writing Daily Reports
Claims Representative
2 Months- Checking Claim Statuses
- Call Center Representative
- Checking Financial Claim Records
Insurance Agent
5 Months- Selling And Converting Life Insurance
- Appointment Setting
- Processing Paperwork
Community Canvasser/Organizer
1 Year 6 Months- Lobbying
- Political Campaigns Work
- Phone Banking
Sporting Goods Sales Associate
1 Year 3 Months- Transferring And Forwarding Calls
- Processing Hunting And Fishing Licenses
- Department Managing
- Training and developing Sales Associates
Education
- Psychology Major
GPA: 3.0
Skills
Affordable Housing Knowledge
Affordable housing
Property inspections
Tenant rights
Fair housing regulations
Rent collection
Property management
Maintenance coordination
Case management
Negotiation
Referrals and networking
Social services
Temporary housing
Housing expert
Lease administration
Trauma-informed care
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Team building
Public relations
Task prioritization
Mental health counseling
Self motivation
Emotional awareness
Interpersonal skills
Analytical thinking
Goal setting
Social services coordination
Community development
Certification
Life And Health Insurance Producer Licenses, Housing Specialist Certification
Timeline
Housing Coordinator
Housing Forward
03.2024 - CurrentRead More
Resident Service Coordinator
06.2022 - 08.2024Read More
Client Service Representative
Nan McKay/ CHA
01.2019 - CurrentRead More
Customer Account Specialist
Comcast Cable
06.2012 - 01.2018Read More
Customer Service Representative
Dream Corp
11.2011 - 06.2012Read More
Claims Representative
Allstate
08.2011 - 10.2011Read More
Temporary Worker
Smart Resources
12.2010 - 12.2011Read More
Insurance Agent
American Income Life
03.2010 - 08.2010Read More
Community Canvasser/Organizer
Service International Union
08.2008 - 02.2010Read More
Sporting Goods Sales Associate
Wal-Mart
08.2006 - 11.2007Read More
Northern Illinois University
from Psychology Major
Read More