Caitlin Cole
Orland Park
Summary
Newly certified CNA with comprehensive training in direct patient care, and a prior career in management within the service industry. Demonstrates exceptional communication, attention to detail, and the ability to remain composed in high-demand settings. Knowledgeable in ADLs, vital sign monitoring, mobility assistance, and resident rights. Committed to maintaining the highest standards of safety, professionalism, and patient dignity!
Overview
14
14
years of professional experience
Work History
LEAD BARTENDER /BAR SUPERVISOR
R. Salerno Restaurant Group
01.2014 - Current
- Managed bar operations to ensure smooth service during peak hours.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided customer service by greeting and serving guests in a friendly, positive manner.
- Assisted management in developing promotional activities such as contests or giveaways.
- Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
- Developed drink menus reflecting seasonal ingredients and customer preferences.
- Maintained inventory levels and ordered supplies to meet bar demands.
- Implemented sanitation practices to ensure compliance with health regulations.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Multiple Locations
Family Caregiver
01.2012 - 12.2024
- Maintained clean personal areas and prepared healthy meals to support nutritional needs.
- Transported to events and activities, medical appointments, and shopping trips.
- Assisted with medications.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help achieve nutritional objectives.
- Turned and positioned to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.
- Guided to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep bedroom clean.
Education
CNA Certificate/CPR Certified - Health Care
Moraine Valley Community College
Palos Hills, IL07.2025
Skills
- Patient care
- Inventory control
- Highly reliable
- Strong multitasking
- Outgoing personality
- Professional appearance
- Performance improvement
- Food handling certification
- Superior customer service
- Cleanliness standards
Timeline
LEAD BARTENDER /BAR SUPERVISOR
R. Salerno Restaurant Group
01.2014 - Current
Family Caregiver
01.2012 - 12.2024
CNA Certificate/CPR Certified - Health Care
Moraine Valley Community College