Joshua Torres
Chicago
Summary
Dynamic hospitality professional and EMT-B with extensive experience in high-volume customer service and leadership within fast-paced environments. Expertise in cocktail development, guest experience enhancement, and team collaboration, alongside strong skills in conflict resolution and emergency response. Known for exceptional adaptability and professionalism, consistently delivering calm and effective performance under pressure. Committed to creating memorable experiences while maintaining a focus on safety and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender / Bartender / Server
MIRRA • Lilac Tiger • Coach House
06.2021 - 07.2025
- Progressed from high-volume street food bartending to lead bartending role within fine dining establishment.
- Crafted and launched menu-ready craft cocktails incorporating seasonal ingredients and modern approaches.
- Elevated guest interactions in both casual street food service and multi-course tasting menu dining.
- Coached and developed new bartenders and servers in service standards, cocktail preparation, and POS systems.
- Coordinated high-pressure service periods while preserving accuracy, professionalism, and excellent guest rapport.
- Coordinated inventory management alongside bar setup and beverage program organization.
- Supervised bar operations to ensure compliance with health and safety regulations.
- Developed innovative cocktail recipes, enhancing menu offerings and customer experience.
Retail Associate
NIKE
09.2018 - 06.2021
- Ensured top-tier customer service in bustling retail atmosphere characterized by significant daily foot traffic.
- Supported customers through tailored product recommendations, upselling techniques, and effective problem-solving.
- Sustained comprehensive product knowledge across footwear, apparel, and athletic equipment categories.
- Supported visual merchandising, inventory management, and store organization.
- Collaborated with team members to consistently meet sales and customer satisfaction goals.
- Delivered exceptional customer service to enhance shopping experience and drive loyalty.
- Managed inventory levels, ensuring product availability and accurate stock counts.
EMT-B / Emergency Medical Technician
SUPERIOR AMBULANCE
05.2015 - 07.2018
- Provided emergency medical care and patient assessment in high-stress environments.
- Responded rapidly to emergency and non-emergency calls while maintaining composure under pressure.
- Communicated effectively with patients, families, nurses, and hospital staff.
- Maintained accurate documentation, patient reports, and safety procedures.
- Demonstrated strong teamwork, situational awareness, and crisis management skills.
- Administered emergency medical care to patients in critical conditions during transport.
- Collaborated with healthcare teams to ensure effective patient assessments and treatment plans.
Education
Associate of Applied Science -
University of Illinois At Chicago
Chicago, IL05-2027
Skills
- Beverage menu design
- High-end restaurant service
- Client interaction
- Collaborative team management
- Fast-paced service management
- POS system management
- Inventory Management
- Sales & Upselling
- Conflict Resolution
- Emergency Response
- Patient Care
- Communication
- Multitasking
- Adaptability
- Inventory
- Suggestive selling
- Customer service
- Staff management
Certification
- EMT-B License — State Certified
- Responsible Beverage Service Certification
- Certified Mixologist
Timeline
Lead Bartender / Bartender / Server
MIRRA • Lilac Tiger • Coach House
06.2021 - 07.2025
Retail Associate
NIKE
09.2018 - 06.2021
EMT-B / Emergency Medical Technician
SUPERIOR AMBULANCE
05.2015 - 07.2018
Associate of Applied Science -
University of Illinois At Chicago