Bryana Acosta
Waukegan
Summary
Friendly and reliable professional with a background in customer service, retail leadership, and administrative support, Known for building positive client relationships, keeping schedules organized, and supporting team success, Passionate about delivering excellent service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Intake coordinator
DvJahn Medical Supply
Gurnee
08.2024 - Current
- Process and enter medical supply orders for veterans, ensuring accuracy and compliance with VA guidelines.
- Communicate with veterans to verify shipping information and resolve order related issues.
- Coordinate with purchasing agents to confirm product availability, invoices, and shipment details.
- Track orders to ensure timely delivery.
- Maintain detailed records of orders, shipments, and client interactions in internal systems.
- Provide timely updates and staff while handling confidential information in line with HIPAA standards.
- Coordinate 10-90 evaluations for ramps, vehicle lift, stair-lifts, Vpl, and hospital beds.
- Prepare quotes for VA approval, order parts, and schedule installations/deliveries.
Retail Sales Lead Footwear
Dick's Sporting Goods
Vernon Hills
03.2023 - 07.2034
- Assisted customers with footwear selection, sizing, and product knowledge to ensure a positive shopping experience.
- Trained and supported team members on sales techniques and customer service standards.
- Maintained store displays, inventory, and stock organization to meet company guidelines.
- Handled transaction and returns with accuracy and efficiency.
General Manager
Coquette Beauty
Gurnee
06.2021 - 02.2023
- Directed daily store operations, including staff scheduling, training, and performance management.
- Oversaw sales, merchandising, and inventory control across a wide range of beauty and fashion products.
- Deliver exceptional customer service by maintaining organized displays and assisting clients with product selection.
Education
Cosmetology -
Lake County Tech Campus
Grayslake, ILHigh School Diploma -
Warren Township High School
Skills
- Customer Service & Client Care
- Professional Communication
- Organization & Time Management
- Team Work
- Attention to detail
- Sanitation & cleanliness
- Adaptability
- Retail & product knowledge
Websites
Languages
- English
- Spanish
Timeline
Intake coordinator
DvJahn Medical Supply
08.2024 - Current
Retail Sales Lead Footwear
Dick's Sporting Goods
03.2023 - 07.2034
General Manager
Coquette Beauty
06.2021 - 02.2023
Cosmetology -
Lake County Tech Campus
High School Diploma -
Warren Township High School