Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna King

Melrose Park

Summary

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

16
16
years of professional experience

Work History

Intake Coordinator

AccentCare
10.2023 - Current
  • Managed appointment scheduling and follow-up, enhancing patient experience and satisfaction.
  • Coordinated patient intake processes, ensuring seamless communication between patients and healthcare providers.
  • Developed and implemented streamlined documentation procedures, increasing efficiency in patient data collection.
  • Trained new staff on intake protocols and software systems, fostering team competency and consistency.
  • Monitored compliance with regulatory standards in patient intake operations, ensuring adherence to healthcare policies.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Admissions Coordinator

VITAS Healthcare
12.2021 - 02.2023
  • Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
  • Responsible for routine follow up on multiple lists of pending patient charts daily.
  • Verify Medicare and Medicaid hospice benefits.
  • Enter accurate information to support data integrity and maximize reimbursement.
  • Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
  • Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
  • Complete admission consent paperwork as needed.

Concierge

Sunrise Senior Living
02.2016 - 08.2018
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with housekeeping and maintenance to uphold facility standards and guest satisfaction.
  • Trained new front desk staff on procedures, enhancing team performance and service quality.
  • Monitored inventory of supplies, ensuring adequate stock levels for smooth operations.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Created welcoming and comfortable environment for guests.

Sales Associate

The Children's Place
11.2016 - 02.2017
  • Audit change drawer, customer service, inventory etc.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.

General Duty Clerk- Cashier

Jewel Osco
12.2011 - 04.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to ensure timely restocking of shelves.
  • Conducted regular cash drawer audits to ensure accuracy and prevent discrepancies.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.

Clerical Assistant( Summer Job)

Oak Park Rush Hospital
06.2009 - 08.2009
  • Prepared and maintained patient records, enhancing data accessibility for medical staff.
  • Collaborated with healthcare professionals to ensure compliance with regulatory standards in documentation processes.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Associate in Applied Science - Paralegal Studies

Robert Morris University
Chicago, IL
01.2015

Skills

  • Experience in medical office operations
  • Customer engagement via live chat
  • Effective negotiation skills
  • Client support
  • Knowledgeable in medical terminology
  • Healthcare scheduling management
  • Professional phone communication
  • Strong verbal communication
  • Health information organization
  • Talent acquisition
  • Medical documentation oversight
  • Advanced Microsoft Excel proficiency
  • Experienced in creating presentations with Microsoft PowerPoint
  • Experienced with Google Docs
  • Insurance eligibility verification
  • Consumer insights research
  • Experience with HIPAA standards
  • Compassionate patient assistance
  • Administrative support experience
  • Administrative support experience
  • Interview
  • Hospice Care
  • Microsoft Word (7 years)
  • Workflow optimization
  • Performance improvement
  • Phone and email etiquette
  • Data entry
  • Customer service
  • Confidentiality
  • Patient scheduling
  • Appointment scheduling

Timeline

Intake Coordinator

AccentCare
10.2023 - Current

Admissions Coordinator

VITAS Healthcare
12.2021 - 02.2023

Sales Associate

The Children's Place
11.2016 - 02.2017

Concierge

Sunrise Senior Living
02.2016 - 08.2018

General Duty Clerk- Cashier

Jewel Osco
12.2011 - 04.2016

Clerical Assistant( Summer Job)

Oak Park Rush Hospital
06.2009 - 08.2009

Associate in Applied Science - Paralegal Studies

Robert Morris University

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Brianna King