Brock Ong
Pingree Grove
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings, and knowledgeable associate banker with solid foundation in banking operations and customer service. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Associate Banker
BMO
03.2024 - 02.2025
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and vault cash.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Barista/Bartender Supervisor
B Cafe
06.2023 - 03.2024
- Conduct inventory of supplies, liquor and beer
- Supervise shifts and schedule breaks and lunches as needed
- Monitor and maintain guest satisfaction and product quality
- Monitor daily sales transactions to ensure accuracy
- Maintain up-to-date knowledge of current drink recipes and promotions
- Create new cocktails for the menu as well as event specialty cocktails
- Open count and close count the cash drawer, making deposits and drawer requests accordingly
Head Bartender
Saint Charles Country Club
06.2021 - 06.2022
- Maintained and manicured my own bar in the main member's lounge
- Assumed a leadership role amongst the FOH staff throughout shifts
- Closed the venue every night completing tasks such as turning off all the lights, locking all the doors, and setting the alarm for the night
- Completed a full inventory count once per month as well as working with liquor vendors to place orders accordingly
Head Server
Shu's Sushi
09.2019 - 05.2021
- Successfully complete and maintain most FOH procedures in the restaurant
- Working alone, I multi-tasked in an efficient manner to work as a server, host, busser, and bartender simultaneously to keep operations flowing smoothly
- Working with coworkers, I assumed lead role to ensure guest relations and our service standards are met and exceeded
- I provide a memorable experience for guests so that they may enjoy the atmosphere and their time there, ensuring future visits.
Education
Diploma -
Yorkville Highschool
Biology/Medicine -
Waubonsee Community College
Biology/Medicine -
Elgin Community College
Skills
- Ordering procedures
- Food preparation and safety
- Tableside service
- Communication skills
- Customer service
- Leadership experience
- Cash handling
- Up-Selling
- Account Servicing
- Friendly and outgoing
- Team player
Timeline
Associate Banker
BMO
03.2024 - 02.2025
Barista/Bartender Supervisor
B Cafe
06.2023 - 03.2024
Head Bartender
Saint Charles Country Club
06.2021 - 06.2022
Head Server
Shu's Sushi
09.2019 - 05.2021
Biology/Medicine -
Waubonsee Community College
Biology/Medicine -
Elgin Community College
Diploma -
Yorkville Highschool
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