Ashley Snal
Melrose Park
Summary
I am versatile professional with a proven record of excellence in the workplace, and I'm searching for a role in which my widespread knowledge can be an asset. My goal is to find a position in which I am challenged and can grow. I am a self-starter who is dedicated,focused, and efficient. The skills that I have acquired through various experiences can be applied in any field to drive optimal success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Airlines
11.2022 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist passengers with booking,changing and cancelling reservations using the airline's reservation system.
- Coordinated with other departments, such as baggage handling and flight operations, to ensure seamless passengers experiences.
- Communicated flight information,policies, and procedures clearly to passengers.
- Demonstrated strong leadership skills as a customer service representative, effectively guiding and motivating team members.
Senior Sales Associate
Harbor Freight Tools
12.2020 - 10.2022
- Provide a great experience for our customers
- Ensure efficient processing of point of sale transactions
- Maintain a safe,clean and organized store
- Become a subject matter expert in your role and model adherence to standard operating procedures
- Understand and learn other aspects of store operations including logistics associate duties and responsibilities
Sales Associate
Target
08.2014 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL05-2012
Skills
- Excellent Customer Service Skills
- Problem-Solving Skills
- Active Listening
- Excellent Work Ethic
- Motivated Attitude
- Time Management Skills
- Multitasking Skills
- Team Player
- Data Entry
Timeline
Customer Service Representative
United Airlines
11.2022 - 02.2025
Senior Sales Associate
Harbor Freight Tools
12.2020 - 10.2022
Sales Associate
Target
08.2014 - 12.2018
High School Diploma -
East Leyden High School
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