Ashley Snal
Melrose Park
Summary
I am versatile professional with a proven record of excellence in the workplace, and I'm searching for a role in which my widespread knowledge can be an asset. My goal is to find a position in which I am challenged and can grow. I am a self-starter who is dedicated,focused, and efficient. The skills that I have acquired through various experiences can be applied in any field to drive optimal success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Airlines
Chicago, IL
11.2022 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist passengers with booking,changing and cancelling reservations using the airline's reservation system.
- Coordinated with other departments, such as baggage handling and flight operations, to ensure seamless passengers experiences.
- Communicated flight information,policies, and procedures clearly to passengers.
- Demonstrated strong leadership skills as a customer service representative, effectively guiding and motivating team members.
Senior Sales Associate
Harbor Freight Tools
Niles, IL
12.2020 - 10.2022
- Provide a great experience for our customers
- Ensure efficient processing of point of sale transactions
- Maintain a safe,clean and organized store
- Become a subject matter expert in your role and model adherence to standard operating procedures
- Understand and learn other aspects of store operations including logistics associate duties and responsibilities
Sales Associate
Target
Villa Park, IL
08.2014 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL05-2012
Skills
- Excellent Customer Service Skills
- Problem-Solving Skills
- Active Listening
- Excellent Work Ethic
- Motivated Attitude
- Time Management Skills
- Multitasking Skills
- Team Player
- Data Entry
Timeline
Customer Service Representative
United Airlines
11.2022 - 02.2025
Senior Sales Associate
Harbor Freight Tools
12.2020 - 10.2022
Sales Associate
Target
08.2014 - 12.2018
High School Diploma -
East Leyden High School