Anthony Valdovinos
Berwyn
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
10
10
years of professional experience
Work History
Agent In Charge
Dutchess Cannabis
North Riverside
04.2025 - Current
- Lead daily team briefings to communicate promotions, operational updates, and performance expectations to ensure consistent customer experience
- Manage front-of-house operations including cash handling, register audits, and cash drops to maintain accuracy and compliance
- Delegate tasks during shifts to maintain store cleanliness, restocking, and strong visual presentation standards
- Coach and mentor team members through performance feedback and coaching cards to improve customer service and sales techniques
- Oversee back-of-house operations including vault management, inventory counts, shipment intake, and organization of stock
- Develop promotional strategies and product bundles to move slow or expiring inventory and increase sales performance
- Collaborate with leadership team to analyze store performance and implement strategies to meet weekly sales goals
- Led compliance initiatives to ensure adherence to state regulations and company policies.
- Mentored new agents in product knowledge and customer service best practices.
Bud Tender
Medmen
Oak Park, Illinois
05.2022 - 02.2024
- Every morning we count all inventory before the store opens.
- Packed online orders for customers in a timely matter (medicals First).
- Constantly restocking products if bins got to low and filled them with a new batch of the same item or removed from shelf.
- Every other day we would have shipments and we would have to double check all products to make sure it met all expected standards and if not it would be sent back.
- Maintained a clean inventory space by completing daily task such as recycling shipment boxes, having bins stocked, keeping up with walk in orders & putting up new shipment products.
- When in the front of house id be assigned to either check in customers, hop on the register or by helping them on the floor to place an order.
- Most days i worked in the inventory space but would always come help the front of house when needed.
- At this location is was separate for the front and back of house.
Assistant Manager
Zumiez/Genesco
North Riverside
01.2018 - 01.2019
- Worked on Shipment Everyday unloading several amounts of products for within the store such as Clothing, backpacks, shoes, skateboards and hand bags.
- Changed old product faceouts with newest merchandise to continue promoting our newest brands.
- Worked flexible hours; night, weekend, and holiday shifts.
- Set daily store selling goals for the new day to make sure everyone knows what is expected to be sold the current day.
Store Manager
Journeys/Genesco
01.2016 - 01.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
Morton West High School
Skills
- Customer Service
- Adaptable and Flexible
- Safety Procedures
- Quick Learner
- Shipping and Receiving
- Heavy Lifting
- Product Sales and Promotion
- Stock Management
- Positive attitude
LANGUAGES
English
Timeline
Agent In Charge
Dutchess Cannabis
04.2025 - Current
Bud Tender
Medmen
05.2022 - 02.2024
Assistant Manager
Zumiez/Genesco
01.2018 - 01.2019
Store Manager
Journeys/Genesco
01.2016 - 01.2018
High School Diploma -
Morton West High School