Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chad Thomason

Bartlett

Summary

Versatile retail professional with excellent sales, service and interpersonal skills. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives and committed to making every customer feel welcome.

Overview

7
7
years of professional experience

Work History

Agent In Charge

Bisa Lina
Carol Stream
04.2025 - Current
  • Handled and promptly resolve customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Presented feedback to management on customer service trends and improvement areas.

Agent In Charge

Riverbluff
Roselle
09.2024 - 04.2025
  • Handled and promptly resolve customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Presented feedback to management on customer service trends and improvement areas.

Cannabis Advisor

Ivy Hall
Glendale Heights
04.2024 - 07.2024
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Advised customers about new products and assisted customers in determining best product for needs.

Assistant General Manager

Zen Leaf
St. Charles
05.2022 - 12.2023
  • Handled cash accurately and prepared deposits.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule of 60+ employees for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Agent In Charge

Zen Leaf
St. Charles
12.2020 - 05.2022
  • Handled and promptly resolve customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Presented feedback to management on customer service trends and improvement areas.

Cannabis Advisor

Zen Leaf
St. Charles
06.2020 - 12.2020
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Advised customers about new products and assisted customers in determining best product for needs.

Produce Clerk

Jewel-Osco Pharmacy
Bartlett
02.2018 - 09.2018
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in departments.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.

Education

High School Diploma -

Bartlett Highschool
Bartlett, IL
05-2017

Skills

  • Customer service
  • Conflict resolution
  • Team building
  • Employee training
  • Team leadership expertise
  • Customer relationship management
  • Employee Scheduling
  • Inventory Control
  • Sales Techniques
  • Business Operations Knowledge
  • Hiring and recruitment

References

References available upon request.

Timeline

Agent In Charge

Bisa Lina
04.2025 - Current

Agent In Charge

Riverbluff
09.2024 - 04.2025

Cannabis Advisor

Ivy Hall
04.2024 - 07.2024

Assistant General Manager

Zen Leaf
05.2022 - 12.2023

Agent In Charge

Zen Leaf
12.2020 - 05.2022

Cannabis Advisor

Zen Leaf
06.2020 - 12.2020

Produce Clerk

Jewel-Osco Pharmacy
02.2018 - 09.2018

High School Diploma -

Bartlett Highschool

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Chad Thomason