Andreanna Lumpkin
Chicago
Summary
Customer Service Representative with 5 years of Customer Service Experience, including Sales, tech support, and Customer Care.Experienced with managing customer interactions and resolving issues efficiently. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships. Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist/Call Center Remote
GG Income Tax
12.2023 - Current
- Handling Inbound and Outbound Communications: Answering incoming customer calls and making outbound calls for follow-ups, sales, or feedback collection.
- Problem Resolution: Diagnosing customer issues and providing solutions, escalating complex issues when necessary.
- Processing Transactions: Assisting with tasks such as placing orders, updating accounts, processing payments, returns, and exchanges.
- Managing Customer Feedback: Collecting and reporting on customer feedback to help improve services and offerings.
- Maintaining Records: Accurately documenting customer interactions and updating customer databases.
- Utilizing Technology: Using advanced tools like VoIP systems, CRM software, and call recording/analytics tools to manage interactions and improve efficiency.
Home care aid
Help At Home
12.2022 - 11.2023
- Personal Care: Assisting with bathing, dressing, grooming, toileting, and mobility.
- Household Tasks: Light housekeeping, laundry, meal preparation, and grocery shopping.
- Health-Related Tasks: Monitoring vital signs, medication reminders, and assisting with prescribed exercises
- Companionship: Providing emotional support, engaging in conversations, and offering social interaction.
- Reporting: Documenting observations about the client's condition and reporting any changes to the supervising nurse or healthcare professional.
- Meal Preparation: Planning and preparing meals according to dietary needs and preferences
- Monitoring and Documentation: Keeping track of client's condition, recording vital signs, and noting any changes.
Front Desk Receptionist
Malcolm X College
07.2020 - 11.2022
- Greeting and Directing Visitors: Welcoming visitors, directing them to the appropriate person or department, and providing information
- Answering and Routing Phone Calls: Handling incoming calls, transferring them to the correct personnel, and taking messages.
- Scheduling and Appointment Management: Scheduling meetings, appointments, and managing calendars.
- Maintaining the Reception Area: Ensuring a clean and organized reception area, including managing supplies and refreshments.
- Customer Service: Providing excellent customer service and handling inquiries professionally.
- Administrative Tasks: Filing documents, making copies, and performing other clerical duties as needed.
Education
High School Diploma -
Southeastern HS
Miami, Florida06.2020
Associate Degree - Communications
Malcolm X College
Chicago, IL06.2023
Skills
- Payment processing
- Quality assurance
- [Product or service] support
- Customer service excellence
- Inbound customer service
- Problem resolution
- Customer relations
- Complaint handling
- Appointment scheduling
- Customer service
- Call center experience
- Billing coordination
- Product knowledge
- Data entry
- Documentation and reporting
- Order processing
- Conflict mediation
- Care plan management
- Behavior redirection
- Care plan assessment
Timeline
Customer Care Specialist/Call Center Remote
GG Income Tax
12.2023 - Current
Home care aid
Help At Home
12.2022 - 11.2023
Front Desk Receptionist
Malcolm X College
07.2020 - 11.2022
High School Diploma -
Southeastern HS
Associate Degree - Communications
Malcolm X College
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