Sharron Poole Graham

Received and produced over 100 calls per eight hour shift.

Assisting consumers with information on specific vehicles that they were looking to purchase. Also, provided them with pricing as well.

Assisted with the sale of a vehicle over the phone to insure consumer will purchase from me.

Made experience comfortable and stress free for the consumer, kept a great rapport with the consumer after the purchase.

Assisted the consumer with any needs that they needed to be met prior to coming in.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Helped customers find specific products, answering questions and offering advice.
• Worked closely with front-end staff to assist customers.
• Processed returned items in accordance with store policy.
• Welcomed customers, offering assistance to help find necessary store items.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Attended 5 training sessions conducted by state licensing agencies and continually researched in-state and out-of-state title regulations.
• Posted and tracked titling transactions and completed month-end accounting reports.
• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Increased number of titles processed per month by 60% and earned 30% increase in customer ratings per surveys received.
• Collected purchase funds and verified confirmed lienholder payoff before processing title.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
• Knowledge of CVR
• Experience with Reynolds & Reynolds and CDK

• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Prepared, completed and processed customer account forms and database changes.
• Assisted 15 customers per hour, greeting with upbeat attitude with control and professionalism.
• Scheduled appointments and answered any questions that the patient may have.
• Knowledge of Gateway system
• Managed customer expectations by clarifying needs, identifying options and recommending our services.
• Answered, screened and processed over 150 calls daily by using call management system and web-based communications.

• Provided high level of quality control, eliminating downtime to maximize revenue.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Organized on and off -site teams
• Assigned groups to clients
• Registered clients into the program
• Assisted clients with medical and transportation needs
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.