Ana Ortiz
Waukegan
Summary
Dedicated and dependable professional with extensive experience in customer service, hospitality, patient services, transportation, and administrative support. Recognized for exceptional communication skills, swift problem-solving abilities, and a proven track record of managing high-volume environments with accuracy and professionalism. Currently engaged in the hospitality sector and delivery logistics while pursuing legal studies, complemented by a recent certification in Legal Research Technology. Committed to leveraging diverse skills to contribute effectively in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Hampton Inn by Hilton
06.2025 - Current
- - Provide exceptional guest service during check-in, check-out, and daily operations.
- - Handle reservations, room assignments, payment processing, and guest inquiries.
- - Resolve guest concerns promptly to maintain high satisfaction scores.
- - Maintain accurate records, prepare end-of-shift reports, and collaborate with housekeeping and management.
Delivery Driver (Independent Contractor)
Uber Eats
01.2021 - Current
- - Deliver food and packages efficiently while ensuring positive customer interactions.
- - Maintain a 95–100% customer satisfaction rate with prompt, accurate deliveries.
- - Utilize GPS navigation and local route knowledge to optimize delivery times.
- - Maintain vehicle safety and time-management practices during high-volume shifts.
Patient Service Representative
Advocate Aurora Health
05.2019 - 07.2020
- - Scheduled appointments, verified insurance, and completed patient registration.
- - Provided front-desk support in a busy medical environment.
Patient Service Representative & Transportation Coordinator
Cancer Treatment Centers of America
05.2017 - 05.2019
- - Assisted patients with inquiries, complaints, travel coordination, and scheduling.
- - Monitored flight arrivals and managed driver dispatch in a fast-paced environment.
- - Maintained logs, handled high-volume calls, and provided compassionate patient support.
Hiring Specialist
Labor Solutions
01.2015 - 04.2017
- - Recruited and screened candidates for client companies.
- - Managed payroll, benefits, disciplinary actions, and employment records.
- - Coordinated job fairs, organized recruiting events, and completed HR documentation.
Education
Currently Enrolled - Legal Studies Program
College of Lake County (CLC)
Grayslake, ILHigh School Diploma - Equivalent
Skills
- Client support
- Guest relations management
- Proficient in legal research technology
- Proficient in high-volume calls
- Appointment coordination
- Administrative task management
- Effective conflict resolution
- Patient care coordination
- Route optimization skills
- Payroll administration
- Proficient in Microsoft Office
- Proficient in Google Suite
- Proficient in CRM software
- Effective communication
- Proficient in managing multiple tasks
Certification
- Legal Research Technology Certificate, College of Lake County – 2025
- Customer Support Certification
- Valid Driver's License
Languages
English (Fluent)
Spanish (Native)
Timeline
Front Desk Associate
Hampton Inn by Hilton
06.2025 - Current
Delivery Driver (Independent Contractor)
Uber Eats
01.2021 - Current
Patient Service Representative
Advocate Aurora Health
05.2019 - 07.2020
Patient Service Representative & Transportation Coordinator
Cancer Treatment Centers of America
05.2017 - 05.2019
Hiring Specialist
Labor Solutions
01.2015 - 04.2017
High School Diploma - Equivalent
Currently Enrolled - Legal Studies Program
College of Lake County (CLC)
Additional Experience
- Retail Sales Associate – Kohl’s, Gurnee, IL (2014–2015)
- Server/Hostess – Paragon Restaurant, Waukegan, IL (2010–2013)
- Sales Manager / Collections – Home Choice Store, Waukegan, IL (2009–2012)