KHAYLINA GONZALEZ
Chicago
Summary
Professional and highly organized administrative professional with experience in luxury hospitality, aesthetic medicine, and healthcare administration. Skilled in concierge-level patient service, front office operations, scheduling, EMR systems, physician support, sales, inventory management, and team leadership. Known for creating exceptional client experiences, maintaining operational excellence, and supporting fast-paced medical and customer-focused environments with professionalism and attention to detail.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Old Town Medspa
01.2023 - Current
- Provide concierge-level patient service while managing front desk operations in a luxury medical aesthetic environment.
- Coordinate high-volume scheduling, patient communication, provider calendars, and treatment appointments.
- Support physicians during cosmetic procedures including dermal fillers, PDO thread procedures, blood draws, and aesthetic treatments.
- Prepare treatment rooms, sterilize instruments, and maintain infection control and safety standards.
- Manage patient inquiries, educate clients on treatments and pricing, and support retail and service sales.
- Process payments, assist with bookkeeping support, reconcile daily transactions, and maintain accurate records.
- Monitor inventory, order medical and office supplies, and support efficient daily operations.
- Train new employees on scheduling systems, front desk procedures, and customer service standards.
Front Desk Agent
Royal Sonesta Hotel
01.2021 - 01.2023
- Delivered five-star guest service in a luxury hospitality environment while managing high-volume operations.
- Handled reservations, guest arrivals, departures, phone communications, and administrative tasks.
- Provided personalized service to VIP guests while resolving concerns professionally and efficiently.
- Created Excel spreadsheets for reporting, tracking, and operational support.
- Promoted hotel amenities and upgrades through personalized recommendations.
- Collaborated with multiple departments to maintain seamless guest experiences.
Shift Supervisor
Starbucks
01.2017 - 01.2021
- Supervised daily operations and supported team performance in a high-volume customer environment.
- Trained and coached employees on procedures, service standards, and operational expectations.
- Managed POS transactions, cash handling, inventory, and daily reconciliation processes.
- Resolved customer concerns while maintaining a positive and professional experience.
- Ensured compliance with safety, sanitation, and workplace standards.
Education
General Educational Development - undefined
Skills
- Healthcare Administration
- Patient Coordination
- Front Office Operations
- Appointment Scheduling
- EMR Systems
- Physician Support
- Luxury Client Experience
- Medical Spa Operations
- Multi-Line Phone Systems
- Microsoft Office Suite
- Outlook
- Excel
- Payment Processing
- Inventory Management
- Sales & Client Education
- Staff Training
- Conflict Resolution
- Confidentiality
- OSHA Compliance
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Electronic Medical Records (EMR)
- Scheduling Software
- POS Systems
- Inventory Systems
PROFESSIONAL STRENGTHS
- Executive Communication
- Leadership
- Organization
- Problem Solving
- Adaptability
- Time Management
- Relationship Building
- Attention to Detail
- Professional Judgment
- Confidentiality
Timeline
Front Desk Associate
Old Town Medspa
01.2023 - Current
Front Desk Agent
Royal Sonesta Hotel
01.2021 - 01.2023
Shift Supervisor
Starbucks
01.2017 - 01.2021