Amy Heredia
Oak Lawn
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
10
10
years of professional experience
Work History
Returns Clerk
TNT Deals Inc.
Hickory Hills
06.2020 - Current
- Inspect returned items for damages, and restock eligibility.
- Manage inventory levels of returned products in the warehouse system.
- Perform regular audits of the warehouse stockroom in order to identify any issues related to product returns.
- Collaborate closely with other departments, such as accounting, sales, and logistics teams, in order to provide efficient solutions for customers' queries.
- Execute all weekly returns accurately, and promptly.
- Conduct a daily picklist for outgoing orders to ensure timely dispatch.
Front end
Marshall’s
Oak Lawn
11.2019 - 06.2020
- Enhanced operational efficiency by assisting in departmental recovery initiatives.
- Provided outstanding service to customers during in-person and telephone communications.
- Supported seamless transactions at the register through effective assistance.
- Responded to customer inquiries to elevate service quality.
Cashier
Sam’s Club
Hodgkins
01.2019 - 09.2019
- Provided assistance to members, ensuring swift resolution of queries.
- Aided cashiers in processing transactions to minimize wait times.
- Contributed to self-checkout efficiency through hands-on support.
Supervisor
Kmart
Bridgeview
09.2015 - 01.2019
- Balanced and counted money drawer during each shift to ensure accuracy.
- Processed customer returns and exchanges with efficiency.
- Oversaw front-end operations, facilitating seamless transaction flow.
- Trained and guided two new hires monthly to enhance team performance.
Education
Associates - Business Administration
Moraine Valley Community College
Palos Hills, IL12.2017
Skills
- Inventory management
- Returns processing
- Data entry
- Warehouse auditing
- Product inspection
- Customer service
Languages
Spanish— Read, write, and speak
Languages
Spanish
Native/ Bilingual
INTERNSHIP
- TNT Deals
- Learn to check and balance accounts
- Assist with certain projects
- Help review customer accounts
Timeline
Returns Clerk
TNT Deals Inc.
06.2020 - Current
Front end
Marshall’s
11.2019 - 06.2020
Cashier
Sam’s Club
01.2019 - 09.2019
Supervisor
Kmart
09.2015 - 01.2019
Associates - Business Administration
Moraine Valley Community College