Alicia Massengill
Charleston,IL
Summary
Dynamic Center Store Manager at Casey's General Stores Inc, skilled in inventory management and team leadership. Proven track record in enhancing sales through effective merchandising strategies and exceptional customer service. Adept at training staff and optimizing store operations, fostering a collaborative environment that drives results and elevates customer satisfaction.
Overview
8
8
years of professional experience
Work History
Center Store Manager
Caseys General Stores Inc
Neoga, IL
10.2024 - 01.2026
Customer Service Representative
Liveops
Scottsdale, AZ
01.2019 - 01.2023
I Worked for several companies during my time at live ops. I was a customer service representative for bath & body works, Nike, Assurance, and TurboTax.
Resident Assistant
Brookstone Estates
Charleston, IL
01.2018 - 12.2019
I worked in the kitchen and took care of the residents in the evenings with their laundry after hours.
Education
High School Diploma - General Studies
Thomason Education Direct
Scranton, PA05.2004
Skills
Self motivation
Positivity
Teamwork
Optimistic
Problem solving
- Customer relationship management
- Inventory management
- Sales forecasting
- Staff training
- Cost control
Sales analysis
Customer service
Team training
Merchandising techniques
Stock replenishment
Product placement
Store operations
Order processing
Time management
Staff scheduling
Conflict resolution
Cash handling procedures
Data reporting
Shelf stocking
Employee training
Workload management
Merchandising strategies
Store layout
Multitasking capacity
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Active listening
Team leadership
Adaptability and flexibility
Customer service management
Effective leader
Relationship building
Customer relations
Task prioritization
Self motivation
Timeline
Center Store Manager
Caseys General Stores Inc
10.2024 - 01.2026
Customer Service Representative
Liveops
01.2019 - 01.2023
Resident Assistant
Brookstone Estates
01.2018 - 12.2019
High School Diploma - General Studies
Thomason Education Direct