Arricka Howell
Knoxville
Summary
Seasoned Center Store Manager with comprehensive background in retail management. Possess strong skills in inventory control, merchandising, and team leadership. Demonstrated effectiveness in fostering positive customer experiences while managing daily store operations. Achievements include improved sales performance and enhanced employee productivity in previous roles.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Center Store Manager
Caseys's General Stores
Wataga
02.2023 - Current
- Managed daily operations of center store, ensuring efficient workflow and customer service.
- Supervised staff to maintain high standards of cleanliness and product presentation.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Trained new employees on store procedures and customer engagement techniques.
- Conducted regular audits to ensure compliance with company policies and safety standards.
- Collaborated with vendors for timely deliveries and quality product selection.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Developed promotional displays to increase product visibility and drive sales initiatives.
- Ensured compliance with all applicable laws, regulations, safety standards.
- Resolved customer complaints promptly and professionally.
- Assisted customers with locating desired items within the store or ordering them online if necessary.
- Monitored monthly sales figures against budget targets for the center store departments.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Reviewed reports from various departments regarding their sales goals versus actual results.
- Conducted regular audits of store operations to identify areas for improvement.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Maintained accurate records of all purchases including invoices, receipts and payments.
- Performed regular inspections of center store areas for cleanliness and safety compliance.
- Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
- Conducted regular training sessions for associates on topics like customer service best practices.
Clerical Assistant
Doug Miller Heating and Cooling
Galesburg
01.2021 - 02.2023
- Managed scheduling for service appointments and technician assignments.
- Assisted in maintaining accurate customer records and documentation.
- Coordinated communication between customers and service technicians.
- Processed incoming calls, responding to inquiries and providing information.
- Supported inventory management by tracking supplies and equipment orders.
- Organized files and documents for efficient retrieval and storage.
- Collaborated with team members to streamline office operations and workflows.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Answered phone calls and directed them to the appropriate personnel.
- Scanned documents into digital format for storage purposes.
- Performed data entry tasks with accuracy and speed.
- Prepared documents such as letters, memos, agendas.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Ordered office supplies to maintain adequate inventory levels.
Waitress
Cracker Barrel
Rosenberg
01.2019 - 12.2020
- Provided exceptional customer service to enhance guest dining experiences.
- Took customer orders and accurately entered them into the POS system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new team members on service standards and procedures.
- Managed payments, processed transactions, and handled cash securely.
- Recommended menu items based on customer preferences and dietary needs.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Education
Knoxville High School
Knoxville , ILSkills
- Inventory management
- Visual merchandising
- Staff supervision
- Customer service
- Team leadership
- Time management
- Training and development
- Communication skills
- Problem solving
- Store layout
- Employee training
- Shelf stocking
- Workload management
- Recruitment and hiring
- Goal setting
- Professionalism
- Staff management
- Management team building
- Active listening
- Policy development
- Problem-solving
- Verbal and written communication
- Professional demeanor
- Multitasking capacity
- Multitasking
- Decision-making
- Teamwork and collaboration
- Excellent communication
- Department oversight
- Customer relations
- Inventory control
- Performance improvement
- Organizational structuring
- Time management abilities
- Project management
- Purchasing and ordering
- Customer engagement
- Vendor collaboration
- Stock optimization
- Team building
- Effective communication
- Reliability
- Profit and loss accountability
- Customer service management
- Delegation
- Sales tracking
- Employee motivation
- Problem-solving abilities
- Multimillion-dollar P&L management
- Communication
- Change management
- Financial oversight
- Employee relations
- Self motivation
- Staff training/development
Timeline
Center Store Manager
Caseys's General Stores
02.2023 - Current
Clerical Assistant
Doug Miller Heating and Cooling
01.2021 - 02.2023
Waitress
Cracker Barrel
01.2019 - 12.2020
Knoxville High School