AUCENSIO SANCHEZ
Skokie
Summary
Dedicated Experienced Retail Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring my passion for the brand, excitement and motivation to a company that will help me and others grow to further a desired career.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
St.Francis Hospital
08.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Followed document protocols to safeguard confidentiality of patient records.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Customer Sales Representative
NorthShore Care Supply
08.2019 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants, responded to customer requests for products, services and company information, maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, provided primary customer support to internal and external customers in fast-paced environment, used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Associate Workshop Manager
Build-A-Bear Workshop
09.2015 - 03.2020
- Supported Chief Workshop Manager with daily operational functions, performed open and closing duties, analyzed Sales Plan and communicated with team to accomplish sales goal, recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand, assigned work to team members based on company needs, personal strengths and job knowledge.
Sales Lead
Pandora Jewelry
02.2017 - 08.2019
- Ensured exceptional customer service by building strong rapport with customers, increased sales by promoting new products and maintaining thorough product knowledge, assisted with opening and closing procedures, trained and mentored new employees, improved customer service by projecting friendly and knowledgeable attitude.
Crew Manager/ Crew Trainer
McDonald's
04.2015 - 06.2017
- Mentored employees to improve performance, food safety and customer service, taught new team members correct procedures for all areas of operations, maintained current knowledge of all team position requirements, promptly and empathetically handled guest concerns and complaints, maintained high standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
Gage Park High School
Chicago, IL01.2015
Skills
- Customer service
- Training and mentoring
- Analytical problem solver
- Bilingual - Spanish
- Team leadership
Timeline
Patient Access Specialist
St.Francis Hospital
08.2021 - Current
Customer Sales Representative
NorthShore Care Supply
08.2019 - 07.2021
Sales Lead
Pandora Jewelry
02.2017 - 08.2019
Associate Workshop Manager
Build-A-Bear Workshop
09.2015 - 03.2020
Crew Manager/ Crew Trainer
McDonald's
04.2015 - 06.2017
High School Diploma -
Gage Park High School
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