Alexis Cook
Nobu Chicago
Chicago,IL
1
Certification
9
years of professional experience
Professional hospitality leader with comprehensive experience in high-end dining environments. Adept at team collaboration and delivering exceptional guest experiences. Strong skills in staff supervision, menu knowledge, and maintaining service standards. Known for reliability, adaptability, and consistently achieving positive outcomes.
Work History
Server Captain
6 Years- Execute elevated steps of service while maintaining efficiency, attention to detail, and genuine hospitality in a high volume environment.
- Maintain extensive knowledge of all food, beverage, and ingredients in order to best guide guests and make thoughtful recommendations.
- Assist in developing and conducting staff trainings to reinforce service standards and progress food and beverage knowledge.
- Helped develop and refine the server training manual used to onboard and educate new team members.
- Serve as a peer leader during service providing mentorship, time management support, and assisting with guest concerns.
- Assign and oversee sidework and assist in maintaining organization and service readiness across the team.
- Create bespoke dining experiences through thoughtful menu curation and customized beverage pairings based on individual guest preferences.
Lead Hostess
6 Months- Coordinated closely with servers and management to maintain efficient seating and table turns.
- Monitored dining area for cleanliness and organization, enhancing overall ambiance for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead Hostess
2 Years- Managed and strategically plotted reservations for up to 2,000 covers per night,
- Led the host team during service, delegating responsibilities and responding to changing operational needs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Skills
Food Safety Compliance
Menu Recommendations
Guest Relations
Staff Training & Mentorship
Teamwork and collaboration
Certification
- Food Handler Certification- ServSafe
- Alcohol Server Certification - BASSET
Timeline
Server Captain
Nobu Chicago
09.2020 - CurrentRead More
Lead Hostess
Imperial Lamian
09.2019 - 03.2020Read More
Lead Hostess
Quartino Ristorante
09.2017 - 09.2019Read More