Lisa Clowes
Wheaton
Summary
Expertise in restaurant operations with a strong emphasis on guest relationship management and staff development. Skilled in conflict resolution, upselling techniques, and ensuring compliance with health standards. Experience in training teams to deliver high-quality service, fostering a welcoming environment that encourages repeat patronage.
Overview
22
22
years of professional experience
1986
1986
years of post-secondary education
Work History
Server Captain
Tavern on Rush
Chicago
09.2024 - 12.2025
- Part of re-opening team working part/time daily 30 days before opening organizing and implementing systems while still maintaining my training schedule.
- Trained and mentored junior staff in service standards and guest service.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Server Captain
The Metropolitan (INVITED CORP)
Chicago
02.2022 - 08.2022
- Supervised dining room operations to ensure excellent guest service quality.
- Addressed guest inquiries and resolved issues to enhance satisfaction.
- Trained and mentored junior staff in service standards and procedures.
- Adhered to all health codes and sanitation standards as required by law.
Server Captain
The Palm Restaurant (LANDRYS)
Chicago
03.2018 - 02.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised team members during shift operations and events and led and managed team operations ensuring tasks were completed efficiently.
Server
Volare Italian Ristorante
Chicago
05.2016 - 02.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Upsold daily specials and recommended wine pairings to guests.
Sales and Marketing Manager
Wassup Magazine
Chicago
11.2010 - 01.2016
- Organized events and promotions and sold advertisements to boost readership and subscriptions.
- Organized and managed multiple projects simultaneously while meeting deadlines.
General Manager
Hooters (HOA CORP)
Janesville
06.2007 - 10.2010
- Implemented marketing strategies to enhance brand visibility and customer engagement which brought 62% Budweiser sales to the bottom line during 3 UFC fights and I was one of 6 GM’s out of 120 stores to win a trip to Vegas.
- Developed budgets and monitored financial performance for profitability
Front of House Manager
Chili's Restaurant (Brinker Corp)
Machesney Park
04.2005 - 05.2007
- Managed front-of-house operations to ensure excellent guest service.
- Oversaw employee recruiting, hiring, performance management and discipline.
Director of Operations
Abbey Resort
Fontana
08.2003 - 03.2005
- Managed daily operations of 4 F&B outlets to ensure smooth resort functionality.
- Oversaw staff training and development programs for improved service quality while maintaining budget.
Education
Associate of Arts -
College Of DuPage
Glen Ellyn, ILGlenbard North
Carol Stream, ILSkills
- Relationship building
- Goals and Performance
- Product knowledge
- Staff training and growth
- Upselling techniques
- Food safety standards
- Customer relationship management
- Conflict resolution
- Time management
- Upselling strategies
- Food safety compliance
- Food and beverage pairing
- POS systems
- Allergy awareness
- Teamwork and collaboration
- Team collaboration
- Table management
- Strong multitasking
- Positive and friendly attitude
- Attention to detail
- Critical thinking
- Menu recommendations
- POS operation
- Relationship management
Timeline
Server Captain
Tavern on Rush
09.2024 - 12.2025
Server Captain
The Metropolitan (INVITED CORP)
02.2022 - 08.2022
Server Captain
The Palm Restaurant (LANDRYS)
03.2018 - 02.2022
Server
Volare Italian Ristorante
05.2016 - 02.2018
Sales and Marketing Manager
Wassup Magazine
11.2010 - 01.2016
General Manager
Hooters (HOA CORP)
06.2007 - 10.2010
Front of House Manager
Chili's Restaurant (Brinker Corp)
04.2005 - 05.2007
Director of Operations
Abbey Resort
08.2003 - 03.2005
Associate of Arts -
College Of DuPage
Glenbard North