Alexia Rendon
Melrose Park
Summary
Experienced in domestic support roles with a focus on customer service and administrative tasks. Responsibilities included monitoring customer accounts for discrepancies, processing payments, and organizing filing systems for efficient record-keeping. Demonstrated effective communication skills through answering inquiries and resolving complaints, contributing to improved customer satisfaction. Proven ability to manage multiple tasks simultaneously while maintaining attention to detail and professionalism in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Young Achievers Learning Center
Melrose Park
05.2023 - Current
- Assisted with the preparation of daily activities .
- Monitored customer accounts for overdue payments or discrepancies.
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Coordinated mailings of promotional materials and correspondence to customers.
- Organized filing system for customer records and documents.
- Performed data entry of patient information into computer systems.
- Generated invoices upon completion of customer orders.
- Maintained a clean front office environment including lobby area.
- Scheduled appointments for clients and staff members.
- Processed payments from customers using cash, credit cards or checks.
- Greeted customers and provided assistance with inquiries.
- Researched customer complaints or billing issues as necessary.
- Created spreadsheets to track customer orders and shipments.
Cashier
Rainbow Clothing Store
Melrose Park
01.2022 - 05.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
West Leyden High School
Northlake, IL05-2022
Some College (No Degree) - Nurse
Triton College
River Grove, ILSkills
- Customer service
- Data entry
- Appointment scheduling
- Payment processing
- Microsoft Excel
- Cash handling
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Reception duties
- Appointment setting
- Word processing
- Listening skills
- Problem-solving skills
- Conflict management
- Multitasking Abilities
- Professional and mature
- Professionalism
- Adaptability
- Communication skills
- Conflict resolution
- Organizational skills
- Customer engagement
- Email management
- Verbal communication
- Microsoft office
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Office Assistant
Young Achievers Learning Center
05.2023 - Current
Cashier
Rainbow Clothing Store
01.2022 - 05.2023
High School Diploma -
West Leyden High School
Some College (No Degree) - Nurse
Triton College