Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Alexa Rapp

Des Plaines

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
08.2024 - 03.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Winghouse Bar & Grill
08.2022 - 08.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

The Press Box
01.2022 - 08.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cocktail Server

The Penthouse Club
01.2021 - 01.2022
  • Established rapport with high-profile clients, leading to increased loyalty and repeat business.
  • Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
  • Actively participated in continuous learning opportunities such as product tastings or industry seminars to stay current with the latest trends and innovations.
  • Checked guests' identification before serving alcoholic beverages.

Education

Bachelor of Arts - Criminology

University of South Florida
Tampa
05-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Suggestive selling
  • Guest engagement

Availability

Open availability

Willing to work weekends, nights, and holidays


Timeline

Server

Texas Roadhouse
08.2024 - 03.2025

Server

Winghouse Bar & Grill
08.2022 - 08.2024

Server

The Press Box
01.2022 - 08.2022

Cocktail Server

The Penthouse Club
01.2021 - 01.2022

Bachelor of Arts - Criminology

University of South Florida

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Alexa Rapp